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Linux Support Engineer / System Administrator (2175)
- Sectors
- Information Technology
- Location
- South East/Southern-Hampshire
- Salary
- £30-£35k Negotiable
- Description
- We are a worldwide hosting company running 20,000+ servers for our 10,000+ clients.
Due to our continued growth we are currently recruiting a Linux Support Engineer / System Administrator.
GENERAL SUMMARY
The Linux Support Engineer / System Administrator interacts with our Dedicated Hosting customers via the telephone and ticketing system to walk them through basic system administration tasks such as adding users, setting permissions, and using the Tivoli back-up client. System administrators resolve issues utilizing a variety of resources necessary, knowledge, skills, techniques and tools. This includes research from the internet, books and product documentation, other employees within the support organization.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Performs administration of redhat machines in a large managed hosting environment.
• Ability to troubleshoot and resolve customer’s issue in a production
environment
• Analyses errors and logs
• Assists in policing our Acceptable use policies (spam, illegal
pornography, warez, eggdrop bots) and escalates issues to the Abuse Team
• Troubleshoots and analyses cause of performance problems
• Ability to trouble-shoot complex application-level problems independently
• Exercises judgement using procedures and best practices to determine
appropriate problem resolution
• Other duties and tasks as assigned.
MINIMUM QUALIFICATIONS
System Administrator II must demonstrate the following:
First class experience within Linux Hosting environment
Operating System -- Intermediate knowledge and use of redhat or Centos.
• Knowledge of commands/utilities including but not limited to IIS, FTP, Apache
telnet, SMTP, POP, IMAP, SSH
• Familiarity with basic system administration tools and processes
• Experience with maintaining, configuring, and troubleshooting redhat, Centos through ES5 servers
• Working knowledge in mail server applications using SMTP/POP3/IMAP such as
MailEnable, and/or Qmail, and/or Sendmail
• Ability to troubleshoot basic networking issues using traceroutes, etc.
• Ability to troubleshoot Hardware firewalls, and VPN.
• Has a solid understanding of Intel-based server hardware, including RAID
configuration.
• Significant work experience with the following:
• Redhat ES3, ES4 and ES5: Apache, FTP, DNS, basic permissions, conf files
and cron tasks.
• Solid understanding of DNS Record types, resolution process,
troubleshooting.
• Ability to duplicate the customer’s issue and document, troubleshoot and
document, Resolve and document the resolution at a level the customer can
understand.
The following certifications and/or education are a bonus:
• IT qualification or related experience and/or training; or equivalent combination of education
and experience. MCP, MCSE, redhat, or comparable certification.