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Linux System Administrator - Leading UK Hosting Brand (4720)
- Other, IT
- Competitive + Excellent Benefits Package
- We've been providing high quality IT infrastructure services to the mid-market since 1995. But like every company, we've evolved in line with the needs of our customers and the market into the business we are now. Over the last few years, we have grown steadily, both organically and through acquisition. Through investment in our people including a strong, experienced management team, we have expanded our range of services and solutions, and won several prestigious awards along the way.
We now have ten data centres in five different locations across the UK, and are one of the country’s largest providers of Colocation, Cloud, Managed Hosting, Managed Networks, and Managed Application services with customers ranging from SMEs through to large private and public sector organisations. Most importantly, our customers know they can rely on us to provide IT solutions to help them meet their business goals.
Job title: System Administrator
Reporting to: Team Leader
We are looking for enthusiastic team players that have a working knowledge of technical support within the managed Hosting IT services. Our current requirement is to grow our technical support team with in the Reading area and have several vacancies to fill.
If you are looking for an exciting opportunity to grow your career in a busy and challenging IT environment we would like to hear from you. Our close-knit support team environment offers an excellent opportunity to gain new IT skills as well as work directly with experienced sys admins. We strongly feel that you can learn and grow with in a skilled support team, who prides themselves on providing the best customer experience.
Role context and purpose:
Responsible for 2nd level technical support to our customers, assisting them with their server, application, networking and hardware requests, providing a high standard of proactive customer service.
> Providing specialist IT guidance, advice and information to external customers ensuring continuous high quality technical support within the live data centres.
> Manage, categorise, and prioritise all 2nd level tickets within agreed SLA; these include problems, queries, remote hands and requests. In addition, ensuring all escalation procedures are followed.
> Ensure the security and confidentiality of information and services is maintained at all times.
> Assist with provisioning and project work when required (including but not exclusive to) product evaluations, development of new technical services and improvement of support processes.
> Ensure continual improvements are made by providing documentation of incidents.
Education & Qualifications
Educated to HND/BTEC as a minimum in relevant discipline, or equivalent.
> Strong Linux administration is a must, configuration and maintenance of LAMP stack servers in a full production environment. Managed hosting experience is also desired.
Competencies & skills
> A good telephone manner and friendly approach.
> Excellent standard of written and spoken English.
> A driven, committed & flexible approach to work is essential with a personal and technical range of skills to meet the company need.
> Must be a team player but also able to work on own initiative.
> Ability to work well to deadlines and under pressure.
> Advanced networking, server hardware and advanced Linux administration. Virtualization and SAN storage knowledge is also required.
> On-call will be required for this role, which will include weekends and evenings.
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