1st / 2nd Line Support Engineer – Office 365 / Networking Ref: 13652

£22,000 - £25,000 DOE

We are a fast-growing MSP that is building a service team based in Bristol, we support a whole range of exciting technologies. We are looking for an individual to deliver exceptional support to our clients whilst ensuring you progress your skills and develop your knowledge.

1st / 2nd Line Support Engineer – MSP/ IT Support / Telecoms – Office 365 / Networking
£22,000 – £25,000 DOE

We highly encourage test environments and testing of new technology/solutions that could be deployed to the market. As a business we are committed to ensure our staff become the very best in the industry.

This role is suited for an experienced 1st Line Engineer looking to progress into 2nd line role.

The 2nd Line IT Engineer Role:

+ Based in our Bristol Office (potential remote working to begin with)
+ Work on Project and BAU work.
+ Provide IT Support and troubleshoot issues that arise using a logical and structured process ensuring client issues are dealt with in a highly professional manner.
+ Demonstrate awareness of data protection, security policies and IT best practice.
+ Work with 3rd party vendors.

Person Specification:

+ Technical experience up to 2nd Line
+ Experience in Cisco Meraki and Ubiquiti Unifi
+ Experience with Microsoft Cloud Products (Office 365/Intune)
+ Experience supporting and managing Windows Operating Systems Windows 7 to Windows 10 (Including MacOS)
+ Patching and updating Windows Operating Systems (ideally using Solarwinds or Intune)
+ Management experience of anti-virus and anti-malware systems
+ Working knowledge of WAN/LAN, TCP/IP, Switches, firewalls, endpoints and patching experience, wireless networks and VLANs
+ Experience with installation and remote support of desktops, printers and network tools


+ Currently or recently working within an MSP (multi-tenant environment).
+ Experience in an ISP environment
+ Experience with Microsoft Azure
+ Experience configuring and managing Windows Server
+ Linux experience
+ Audio Visual experience

This fantastic role offers a varied and rewarding challenge for the right individual. You will be working with leading industry partners, innovative technology and build relationships with your clients and vendors.

Your Background / Previous Roles May Include:
1st Line Support Engineer, Network Support, Cisco Support, MSP IT Support, Helpdesk IT Support, IT Support Engineer.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.