1st Line Service Desk Analyst / Technical Support – Global Leader Ref: 15539

Competitive Salary & Excellent Company Benefits

Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?

If you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.

Role Info:

1st Line Service Desk Analyst – End User Support
BD3 Leeds / Bradford Border UK HQ
Competitive Salary & Excellent Company Benefits
Permanent – Full Time – 35 hours per week Monday to Friday between 0700 – 1730.
Company: Global Distributor of chemicals & ingredients used in everyday products

The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email/skype and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well-established team.

We deal with an average of 1,000 issues per week, working a shift system between the hours of 7.00am – 5.30pm Monday to Friday, including bank holidays and therefore some degree of flexibility is required.

What we can offer you:

You’ll receive a highly competitive remuneration package including an annual performance related bonus. You’ll get exclusive access to a huge range of discounts and benefits through our U-Benefits site as well as massive discounts on a fantastic range of products we supply.

You’ll get 33 days annual leave per year and can buy or sell days too. We’ll give you access to a generous pension scheme which can be enhanced to well above the legal minimum and peace of mind with death in service benefits. To help support your physical and mental wellbeing you can join our cycle to work scheme, discounted private healthcare plan and will have access to 24/7 counselling and wellbeing support through our Employee Assistance Programme.

What you’ll deliver day-to-day:

+ Provide 1st line Service Desk support for software, hardware and business systems
+ Logging and maintaining support calls, both internally with staff and externally with suppliers
+ Experience supporting Microsoft OS (Windows 7, 8.1 & 10) Microsoft Office 2016 / Office 365
+ User administration (account creation, account security & account access)
+ Strong knowledge of how to troubleshoot and resolve software and hardware issues
+ Proven experience in a similar helpdesk role

About You:

Ideally, you will have 1-2 years commercial experience in a 1st line service desk role, providing technical support across a diverse range of hardware and software.

You must have excellent communication skills and a passion for ensuring you solve user’s technical issues in a timely manner and have an investigative nature. You will need to be customer focused and be capable of building lasting, trusted relationships with your colleagues and peers, as you will be providing support to all levels of the business.

As the team supports Europe, the Middle East and Africa, a second language, both written and spoken, is an advantage but not a requirement for the role.

Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.

Who we are:

With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.

We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.

Our Values:

+ Serious about safety
+ We do what we say
+ Where people matter
+ Valuable to others
+ Together we win

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.

You may have worked in the following capacities:
IT Desktop Support, Service Desk, Technical Support, Level 1 IT Technician, Junior IT Support, IT Service Desk Engineer, IT Support Desk Technician, Bi-Lingual Support, Multi-Lingual Support.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.