1st Line Technical Support Engineer – Digital Health App Ref: 15180

£20,000 - £27,500 plus pension

We lead the market with an array of exciting, cutting edge solutions dedicated to delivering digital Healthcare specifically remote patient monitoring and telehealth.

Due to industry growth, we now have a requirement for a self-driven and highly motivated person to come in and build on their expertise in the technical support sector and complement the existing IT support team.

Role Info:

1st Line Technical Support Engineer – Digital Healthcare Products Leader
Leatherhead, Surrey
£20,000 – £27,500
Plus Pension

The 1st Line Technical Support Role:

+ Be the first point of contact for anyone in the team seeking technical assistance.
+ Responsible for handling support of requests which relate to all technology including; workstations, servers, printers, networks, and system accounts.
+ Managing the day to day operation of the varying backup solutions in place.
+ Provide remote and telephone support for client networks and applications.

About You:

This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation.

Key skills required:

+ Windows 7,8 & 10 Administration & Support
+ Active Directory Administration, new user setups (User Accounts, MS365 Mailboxes)
+ Basic Networking knowledge covering Local Area Networks, Switches & VLan’s
+ Understand cabling needs for IT/Telephone System
+ Strong communication and customer service skills.
+ Ability to quickly learn new applications and technologies
+ Able to install, configure, upgrade and relocate PC hardware, software and print devices.
+ Experience of Windows 7, 8, 10, Office 2016 problem solving.
+ Experience of PC hardware troubleshooting and problem solving.
+ Microsoft 365 experience is an advantage.
+ Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application

Your Background / Previous Roles May Include:

1st Line Support Engineer, Support Analyst, Helpdesk Analyst, 1st Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer.

Interested? Apply here for a fast-track path to the Hiring Manager

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If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.