We lead the market with an array of exciting, cutting edge solutions dedicated to delivering digital Healthcare specifically remote patient monitoring and telehealth.
Due to industry growth, we now have a requirement for a self-driven and highly motivated person to come in and build on their expertise in the technical support sector and complement the existing IT support team.
1st Line Technical Support Engineer – Digital Healthcare Products Leader
£20,000 – £27,500
The 1st Line Technical Support Role:
+ Be the first point of contact for anyone in the team seeking technical assistance.
+ Responsible for handling support of requests which relate to all technology including; workstations, servers, printers, networks, and system accounts.
+ Managing the day to day operation of the varying backup solutions in place.
+ Provide remote and telephone support for client networks and applications.
This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation.
Key skills required:
+ Windows 7,8 & 10 Administration & Support
+ Active Directory Administration, new user setups (User Accounts, MS365 Mailboxes)
+ Basic Networking knowledge covering Local Area Networks, Switches & VLan’s
+ Understand cabling needs for IT/Telephone System
+ Strong communication and customer service skills.
+ Ability to quickly learn new applications and technologies
+ Able to install, configure, upgrade and relocate PC hardware, software and print devices.
+ Experience of Windows 7, 8, 10, Office 2016 problem solving.
+ Experience of PC hardware troubleshooting and problem solving.
+ Microsoft 365 experience is an advantage.
+ Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application
Your Background / Previous Roles May Include:
1st Line Support Engineer, Support Analyst, Helpdesk Analyst, 1st Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.