2nd Line IT Support Engineer – Contactless Tech Innovators – 17031 Ref: 17031

£28,000 & £32,000 (DOE) + Full Benefits Package

Are you looking for a new challenge with a lot of responsibility?
Are you self-organised and enjoy working with people?
Ready to work with a high-growth VC-Backed Tech Innovator

We are recruiting a skilled 2nd Line Support Engineer to help support our products and manage internal systems.

Role Info:

2nd Line IT Support Engineer
Sheffield / Ad-hoc Remote Working
£28,000 & £32,000 (dependent on experience)
Plus Share options in our employee EMI share scheme + A generous holiday allowance (37 days, incl. bank holidays & Christmas) + Flexible hours & ad-hoc remote working + Pension contribution
Products: Donation Station (contactless donation points) and Discovery Stations (self-service library borrow/return kiosks).
Clients: St John the Baptist Church London, City Council Libraries, Museum of Gloucester, University of Oxford

Your Skills: Windows 10, Networking, Software Install & Config, Product Support

About us:

We help socially-minded organisations transition to digital systems, to build stronger relationships through impactful products and services. We drive purposeful change that keeps audiences engaged and delighted with your cause.

We are experts in smart consumer touchscreens and contactless fundraising systems, and all of our products can be fully tailored to your individual needs. Our Donation Station and Discovery Station are rated Best in Class, with a proven ability to improve both user experience and revenue streams.

We are a small business, with 15 employees who meet together once a week for games and chat and monthly for drinks at the bar next door. Our office is a relaxed and enjoyable place to be with fresh ground coffee at the push of a button. We offer flexible working patterns in a high trust setting, so you will be able to organise your workload to suit you.

The 2nd Line IT Support Engineer Role:

We are a creative, ambitious, tight-knit tech business, where team members are given real responsibility and a chance to make a difference. A difference not just for the company, but for the many charitable and voluntary sector clients we support. We strive to make a difference through the products we build.

Your Responsibilities:

+ Be a point of escalation from customer service and first line support
+ Liaise with third party support
+ Speaking directly with customers to resolve issues
+ Assisting development team with support issues
+ Liaising with customers for remote access
+ Deployment of fixes
+ Keeping customers informed on pending fixes or resolutions
+ Internal IT administration
+ Ensure the efficient running of all internal IT systems
+ O365 licensing
+ Network administration
+ User administration
+ Hardware setup

The role will require occasional travel to customer sites.

About You:

+ Good customer service skills
+ Good written and verbal communication skills
+ Knowledge of Windows 10 operating system
+ Experience with software installation and configuration
+ Application/2nd line support experience
+ The ability to self-organise
+ Able to manage conflicting requirements and prioritise effectively
+ Experience of PC imaging
+ Knowledge of ITIL support desk ticket lifecycle

You will be rewarded with:

+ The opportunity to join an exciting, Venture Capital backed high-growth company that’s committed to making the world a better place
+ A salary of between £28,000 & £32,000 (dependant on experience)
+ Share options in our employee EMI share scheme
+ A generous holiday allowance (37 days, including bank holidays & Christmas)
+ Flexible hours and ad-hoc remote working
+ Pension contributions

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.