2nd Line IT Support Engineer – Networks & Infrastructure Ref: 15304

£25,000 - £32,000 Full Benefits Package Plus Mentoring & Coaching

If you have 18-36 months of Tech Support experience, are looking for that next step up from your first job and want a more supportive environment with customer interaction, we’ve got experienced technical mentoring ready to take you to a new level.

If “diligence and care” are your watchwords and you embrace process as your comfort blanket you will genuinely make an impact and influence our evolving operations function. You’ll be part of a team taking support to a satisfying new level as we grow with our customers.

Role Info:

2nd Line IT Support Engineer – Networks & Infrastructure
£25,000 – £32,000
Full Benefits Package Plus Mentoring & Coaching

The 2nd Line IT Support Engineer Opportunity:

We are seeking a Technical Support Engineer to join our operations team in our Northampton office.

If you have 18-36 months of Tech Support experience, are looking for that next step up from your first job and want a more supportive environment with customer interaction, we’ve got experienced technical mentoring ready to take you to a new level.

We can offer technical variety and engineering stretch as you progress by improving legacy customer environments and migrating to our high-performance private cloud with prestigious brand name customers in a rewarding in office team environment.

This role is office-based weekdays with some remote weekend working.

Day to Day this role is about:

+ Technical Variety – using Microsoft Server Technologies (Server 2012/2016/2019, SCCM/SCOM, MS SQL, Sharepoint, Exchange, Skype for Business, Teams, Azure, Hyper-V), VMWare, Citrix, Ivanti, Dell Kace, Veeam, SolarWinds, Fortigate, SD-WAN, Cisco and Huawei
+ Collaboration – Diligently triaging and escalating the incoming support load for maximum team efficiency
+ Customers – Building trust and good rapport working with end users (30%) and technical teams (70%)
+ Communication – being the “Meerkat” early warning system, stepping in to understand where progress is stalled and proactively updating customers
+ Team – Being a great colleague – helping and supporting the wider team to deliver great service by driving the beautiful basics of IT operations management
+ Continuous Professional Development- Not just gaining “certs” but applying them in real world context

We’re looking for:

+ 1-3 years of support desk exposure ideally in an MSP (Managed Service Provider), Internal IT Support desk or telecommunications sector
+ Knowledge of Networking, Server, Storage and Microsoft end user computing
+ Proactive problem solver who enjoys getting to “root cause” to reduce future workload
+ Continuous improvement neat freaks who thrive on tidying up annoying alerts for clean running environments
+ Organised mindsets who appreciate the importance of routine server maintenance, patching and backups and gain satisfaction from doing a great job that others can follow
+ A collaborative personality that takes pride in their work and inspires others with their friendly customer facing skills
+ A solid team member who wants to be a part of a qualitative new chapter in a growing support team evolving new processes and systems
+ Ability to work 4 days on + 4 days off shift pattern (7-to-7)

Salary & Benefits:

+ Basic Salary £25,000 – £32,000 (40 hour week)
+ Personal Training Subscription (100+ hours online & in-person)
+ 25 days Holiday + Bank Holidays
+ Easy to get to light airy offices
+ Free Parking
+ Workplace Pension Scheme
+ Team fun and learning

What’s in it for you?

+ Mentoring and coaching from an experienced management team who are motivated to develop the next generation of engineering talent
+ Working with a fun and approachable leadership team that combine business rigour with playful humour
+ Join a business with a moral compass that demonstrates they care about their customers and employees
+ New members joining our support team now will drive the future and culture of our dynamically evolving environment.
+ Time “on shift” to progress your professional development

Who we are:

Our technology leadership places fun and pride in a job well done at the heart of a business with a strong moral compass to do right by clients while supporting employee growth. With considerable technology experience to draw upon, you can lean on solid mentors for 1-on-1 technical, commercial and soft skills personal development to support your technology career.

Culturally, we like people to own their professional growth. We are informal but responsible. Our team thrive on technical variety and can choose to grow specialisms over the long term. Taking personal responsibility in understanding “what good looks like” allows the whole team to shape and improve our business.

If this sounds like you, we're happy to chat. So why not reach out and explore how you could grow with us? We respond to every suitable applicant and out of hours and weekend conversations can be arranged.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager.

We are an equal opportunities employer and welcomes individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake employee screening and identity checks.

Your Experience / Background / Previous Roles May Include:
MSP Tech Support, IT Support, Managed Services Support, Hosting Support, NOC Support, Technical Services Support, Service Desk Support, Server Support, Networks Support, IT Security Support.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR