2nd Line Support Engineer – MSP/ IT Support / Telecoms Ref: 13485

£22,000 - £28,000 DOE

We are a fast-growing MSP that is building a service team based in Bristol, we support a whole range of exciting technologies. We are looking for an individual to deliver exceptional support to our clients whilst ensuring you progress your skills and develop your knowledge.

2nd Line Support Engineer – MSP/ IT Support / Telecoms
£22,000 – £28,000 DOE

We highly encourage test environments and testing of new technology/solutions that could be deployed to the market. As a business we are committed to ensure our staff become the very best in the industry.

This role is suited for an experienced 2nd Line Engineer looking to progress into 3rd line/Tech Lead.

The 2nd Line IT Engineer Role:

+ Based in our Bristol Office.
+ Work on Project and BAU work.
+ Provide IT Support and troubleshoot issues that arise using a logical and structured process ensuring client issues are dealt with in a highly professional manner.
+ Demonstrate strong awareness of data protection, security policies and IT best practice.
+ Work with 3rd party vendors.

Person Specification:

+ Currently or recently working within an MSP (multi-tenant environment).
+ Strong technical experience up to 2nd Line (with some exposure to 3rd Line)
+ Strong Experience in Cisco Meraki and Ubiquiti Unifi
+ Strong Experience with Microsoft Intune and Office
+ Experience configuring and managing Windows Server
+ Experience supporting and managing Windows Operating Systems Windows 7 to Windows 10
+ Patching and updating Windows Operating Systems (ideally using Solarwinds or Intune)
+ Experience with Microsoft Azure
+ Management experience of anti-virus and anti-malware systems
+ Working knowledge of WAN/LAN, TCP/IP, Switches, firewalls, endpoints and patching experience, wireless networks and VLANs
+ Experience with installation and remote support of desktops, printers and network tools


+ Experience in an ISP environment
+ Linux experience
+ Audio Visual experience

This fantastic role offers a varied and rewarding challenge for the right individual. You will be working with leading industry partners, innovative technology and build relationships with your clients and vendors, face to face and over the phone.

Your Background / Previous Roles May Include:
2nd Support Engineer, Network Support, Cisco Support, MSP IT Support, Helpdesk IT Support, IT Support Engineer.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.