We are looking for a driven Customer Account Executive to work with a portfolio of major clients and large-scale suppliers within the built environment industry.
Do you have a passion for sustainability?
Are you a self-starter with good relationship building skills?
If yes, then we would love to hear from you!
London / Flexible Working
£25,000 – £30,000 Depending on Experience
Product / Service: Sustainability Consultancy; Training & Events
Plus benefits: 8% employer contribution to pension, Day off for Birthday, Plus Other Excellent Benefits
Development: We offer the opportunity to grow in this award-winning consultancy with the support of leading experts and innovative new practices
** Heads-Up – We really value a short intro covering note 🙂 **
Who we are:
Action Sustainability is a leading consultancy with the aim of inspiring sustainable business. Our team comprises 50 full and part time employees and associates. Many of our clients are sector leaders on sustainability and supply chain issues and we are proud of our reputation for leading the thinking in this area.
In summary, we:
+ Run the award-winning Supply Chain Sustainability School, including the industry-leading Fairness, Inclusion & Respect (FIR) programme.
+ Support our clients to use our Sustainability Tool to report their progress on sustainability actions,
+ Led the authoring of the ISO 20400 in sustainable procurement and are now leading global adoption through our social enterprise arm, and our commercial consultancy services.
+ Provide bespoke, specialist business advice, training, and practical tools to leading organisations such as Siemens, the Houses of Parliament, Warwick University, the NHS and British Land.
We are an accredited Living Wage employer and we are committed to maintaining a respectful and inclusive workplace culture. We welcome applications from all people with relevant skills, knowledge, and experience, including those from diverse backgrounds currently under-represented in sustainability and project management.
The Account Executive role:
As Account Executive, you will support a small team of Customer Account Managers to provide an outstanding level of service to a portfolio of large-scale companies from the built environment, supporting and implementing action plans to embed the Supply Chain Sustainability School within their internal teams and supply chains.
The role’s key objectives are to support the delivery of best value and benefits of the School and collaborate to ensure customer satisfaction.
+ Work closely with the Customer Account Managers to develop a good working relationship with a specific cohort of Partners
+ Attend meetings with Partners to record and agree actions
+ Account management of a small set of Partners to ensure they receive best value from the School
+ Engage with internal stakeholders, to contribute to the retention plan for all School Partners
+ Develop a good understanding of the Learning Management System and promote its use and benefits
+ Support the Partners to plan and arrange training workshops for their workforce / supply chain
+ Communicate when a new Partner to the School is announced
+ Use WordPress to create engaging Partner profiles on the School website and keep these up to date – using content provided by the Partner
+ Attend Partner events (virtual and face to face) to promote the benefits of the School where possible
+ Analysing data to develop reports that demonstrate the monetary value and impact of the School on Partner organisations
+ Other tasks as instructed which support the Partner or business as a whole
This role would perfectly suit someone with a mix project management, administration and communication skills including:
+ At least 1 year working in a commercial environment
+ Strong administration and support experience
+ Project management or events experience
+ Ability to communicate clearly in both verbal and written form
+ Good presentation skills
+ Excellent organisational skills with attention to detail and ability to work in a flexible and creative way
+ Ability to multitask and prioritise in a busy environment
+ Proactive approach – a “can do” attitude and proven ability to make things happen
+ Ability to engage meaningfully with stakeholders, good relationship, and trust building skills
+ Excellent IT skills including proficiency in Excel (WordPress experience beneficial)
+ Passion for sustainability
+ Understanding of the built environment (desirable)
What’s on Offer:
+ Better work-life balance through flexible working
+ Profit share – when we do well, you do well
+ Discretionary bonus
+ Enhanced maternity and paternity pay
+ Professional memberships and development programmes
+ £300 Fitness Allowance every year
+ Paid volunteer days
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Your Background / Previous Experience Might Include:
Administrator, Admin Assistant, Admin, Customer Support, Client Support, Project Manager, Project Management, Events, Events Organiser, Event Coordinator, Account Management, Account Manager, Account Executive, Junior Account Manager, Junior Project Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.