Excellent opportunity for an experienced Sales Account Manager, ideally from the SaaS tech space, to join a market-leading international software company providing data visualisation and business intelligence tools.
Account Manager, Foundation Business Unit
Uxbridge, West London plus Remote Flexibility
£45,000 Basic c£75,000 OTE
Plus Benefits Package
Who we are:
We are the market leading software developer providing data visualisation and business intelligence tools that help manage, understand and control a wide array of communications information, resources and assets.
Growing rapidly and with offices in the UK, the USA, India and Australia, we specialise in business communications analytics, call recording solutions, telecoms expense management and fraud management systems for network carriers and CSPs. Our innovative solutions are developed in-house and distributed via an extensive channel partner network to over 27,000 businesses globally.
The Account Manager Role:
We are seeking an Account Manager to join our team. This is a desk-based account management role responsible for all revenue generated through offers to market within the Foundation Business Unit.
+ Forecast and achieve/exceed monthly, quarterly and yearly targets
+ Generate sales within existing partners, including upselling and cross-selling
+ Collaborate with sales team to support the company’s growth strategy and reach prospective customers across business units
+ Develop and maintain long-term relationships with assigned customers as the primary point of contact
+ Deliver requested products and services for customers in a timely fashion
+ Communicate customer needs/feedback to the business
+ Forecast and track customer account metrics
+ Manage projects within customer relationships, working to carry out customer goals while meeting company goals
+ Coordinate with staff members working on the same account to ensure consistent, integrated service
+ Service multiple customers concurrently, in accordance with deadlines
Qualifications, Experience and Skills
+ At least 4 years’ previous account management experience delivering customer-focused solutions, ideally in a SaaS Tech environment
+ Excellent relationship building and presentation skills
+ Problem-solving and decision-making skills
+ Planning and organising skills, able to prioritise and work to deadlines
+ Technology savvy with digital working skills (Microsoft Office essential)
+ Good literacy and numeracy skills
Our corporate values are: Teamwork, Energy, Integrity and Performance. The ideal candidate will be representative of these corporate values:
+ A good team player with a ‘can-do’ positive attitude, who can use initiative
+ Possess excellent attention to detail and take pride in the quality of their performance
+ Clear communicator, both written and verbal, with excellent interpersonal skills
+ Adaptable, accountable and results-oriented with a customer service approach
Remuneration, Benefits and Working Hours
+ The role is a full-time position, 9am until 5.30pm Monday to Friday. The position is office based with flexibility to work from home.
+ Salary up to £45,000 per annum depending on experience, plus commission package.
+ 20 days holiday increasing every year up to a maximum of 25 days
+ Company pension scheme
+ Employee Assistance Programme
Training and Progression:
+ We value our staff, offering career development opportunities to those who are successful
+ A training plan will be provided, discussed, monitored and reviewed for the duration of the probationary period
+ There will be opportunities for progression as the company grows and as expertise is developed. These will be discussed in quarterly reviews or as appropriate
Interested? Apply here for a fast-track path to the Hiring Manager
Your Experience / Background / Previous Roles May Include:
Enterprise Sales, Tech Sales, SaaS Sales, Software Sales, B2B Sales
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.