Account Manager – Creative Comms for Gymshark, Airbnb, BBC. Hybrid – 18055 Ref: 18055

When global phenomenon Gymshark wanted to launch a digital fitness event they came to us for our expertise in-app marketing.

When our long standing client, the BBC wanted to target people with an interest in Wildlife for their David Attenborough narrated Perfect Planet series they came to us.

When national restaurant chain PizzaExpress wanted to improve their newsletter email communications we delivered.

Are you good at creating client relationships and ready to work with some great popular brands as our next Account Manager?

Role info:

Account Manager
London 2 Days Per Week / Hybrid Working
£30,000 – £37,000 Depending on Experience
Plus Great Benefits

Product / Service:Email Marketing & CRM Specialists for major brands
Specialism: Creative Mobile / In APP Marketing, Mobile UX, CRM Engagement & Digital Content Specialists
Clients: Pizza Express, Global Radio, BBC, YouTube, Pokemon, and Nespresso.

Your skills could include: Project Management | Client Relationship Management | Multitasking | Organisation | Time Management | Working With Creative and Technical Briefs

Who we are:

We’re an agency where clients and people stick around. We love what we do and we want our team to grow and be the best they can be. Our client portfolio is broad and everyone is treated the same. Big ideas turn into big plans and are implemented seamlessly with our senior team of planners, designers and developers.

We create ideas, strategies, and innovation for human-led interactions between brands and their customers. In joining us, you won’t only be making a great life choice, but you’ll also become a part of a mission; to make awesome CRM and content.

The Account Manager Opportunity:

We are on the hunt for an Account Manager with great project management skills to join our family feel team and assist with existing and new clients. You will be involved in managing multiple clients and their corresponding projects as they proceed through the agency.

You will be one of those rare people who can both build excellent client relationships and successfully manage projects through the agency ensuring the right ones are prioritised at the right time and that each one is better than the last.

What your typical day might look like:

+ Initiating the project with the client, checking feasibility, and working out budgets, teams, and resources in conjunction with agency team leads.
+ Prioritising project delivery to ensure client satisfaction and a smooth agency workflow
+ Carrying out planning for the needs of your clients, including setting goals and objectives, defining roles, and producing schedules and timelines for tasks.
+ Using Asana or another project management tool to deliver these projects
+ Daily communication and liaising with clients and the agency team
+ Taking clients' briefs and translating that information into project plans
+ Ensuring project deliveries are meeting the brief and to a high standard
+ Taking client feedback and ensuring it is implemented correctly
+ Completing projects to a specific schedule and within an agreed budget
+ Booking regular client meetings and coming up with fresh and innovative ideas for client reviews and workshops
+ Getting the right people to the meeting and following up with clear actions and timings
+ Managing priorities, workflows and be highly organised overall
+ Learning our systems and apps
+ Gaining the trust of both your clients and colleagues alike

What we’re looking for:

+ 2 – 4 years of work experience in the digital marketing and/or CRM space
+ Eligible to work in the UK and live within a commutable distance of London
+ Able to multitask in a fast-paced environment
+ Experience in advertising, design, or digital marketing agencies to understand the relationship between different departments
+ A motivated team player attitude
+ A keen attention to detail on creative and code deliverables
+ An understanding of creative processes and techniques
+ Willingness to learn about the latest trends and develop ideas
+ Good communication and negotiation skills, to manage expectations
+ The ability to use your initiative and make decisions under pressure
+ Knowledge of HTML, ESP and CRM tools are a bonus but not essential

What’s on offer:

+ 25 Days Paid holidays
+ Flexible working, with at least 2 days in the office
+ Beers, team lunches, and nights out
+ Chance to join our online agency Yoga Club
+ Opportunity to build your profile in the industry
+ Work with brands that fit your style
+ Agency culture is important – you’ll be working in a family-feel team environment
+ An Apple MacBook Pro and anything else you may need
+ Access to a yearly training budget to spend on developing your role in the agency

Our Values:

We have a clear vision, to be a place where a diverse mix of talented people want to come, grow and do their best work together.

We welcome all applications and pride ourselves on inclusivity being at the core of our culture. We’d love for you to apply and share with us your achievements.

Interested? Apply here for a fast-track path to the Hiring Manager

Your Experience / Background / Previous Roles May Include:
Junior Account Manager, Account Executive, Digital Marketing, Account Manager, Account Marketing, Online Marketing, Agency-Side, Marketing Project Delivery, Marketing Campaign Manager, Digital Marketing Manager.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.