Aftersales Customer Advisor. Toyota. Existing or Career Change. – 16907 Ref: 16907

Competitive Salary Plus Benefits

Ready to join the largest car company in the world?

We are currently on the lookout for an Aftersales Advisor for Snows Toyota, Honiton. If providing impeccable customer service is your thing we’d love to hear from you.

Role Info:

Aftersales Advisor
Competitive Salary
Plus a Full Training to Support you in your Role, 30 Days Annual Leave (Inc. Bank Holidays), Discounted MOTs, Services and Parts, Referral Schemes, Contributory Pension/Life Assurance Scheme, Employee Assistance Programme, Opportunity for career progression, Plus other excellent benefits/incentives

About us:

Snows are an AM Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners.

The Aftersales Advisor role:

As an Aftersales Advisor you will coordinate service activity between customers, parts department and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products, services and parts.

Key Responsibilities:

+ Understanding and qualifying the customers service/repair requirements, advising on estimates of both time and likely cost to set expectations accordingly.
+ Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
+ Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Aftersales Manager.
+ Arranging where appropriate loan car/delivery or collection for customer.
+ Co-ordinating workshop activity to deliver agreed work, updating the customer on progress including any additional works/costs and invoicing customers on completion of work.
+ Collating and submitting warranty claims as per the manufacturer's requirements.
Working as a full member of the dealership team to provide excellent customer service.

About you:

+ PC, Microsoft and web literate.
+ Able to plan, organise self and meet agreed work deadlines.
+ Attention to detail to maintain a good, accurate quality of work.
+ Able to react positively to organisational and market changes.
+ Delivers a result and makes things happen.
+ Delivers excellent customer service.

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.