New opportunity not to be missed! We are looking for an Apprentice Service Advisor to join our team based in Lexus Preston.
Apprentice Customer Service Advisor
Plus Preferential Rates for Servicing and Repairs, 30 Days Holiday (Incl. Bank Holidays), Staff Car Scheme, Shopping Discounts, Contributory Pension. Customer Service Practitioner Level 2 Qualification, Plus other excellent benefits/incentives
Hours: Monday to Friday 8.30am – 6pm
As one of the leading Lexus Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere.
Who are we?
Vantage Motor Group is a leading dealer group with locations throughout northern England. With a wide range of used cars in group stock and four manufacturer partners, you can be sure of finding the perfect vehicle at any of our centres.
We also offer an extensive Motability range and fantastic deals on fleet vehicles to suit every business requirement. And our services don't end there; at Vantage, we are your local experts for all of your vehicle servicing, maintenance, and repair needs. Whatever your motoring requirements, we're with you all the way.
The Apprentice Service Advisor Role:
Like all apprenticeships, your programme will combine training with paid employment, leading to nationally recognised qualifications.
As a company we partner with a training provider who focus on high quality training within apprenticeships. In 1 week blocks you will complete 5 weeks of apprenticeship training which will be classed as off-the job, you will attend block release training at our state-of-the-art training centre in Derby. Off-the-job also includes time during your normal working hours to complete tasks, e-learning, assignments, or mentor guided tasks, you will be supported by your own Learning Advisor. You will be supported by a designated Assessor at the academy and by us whilst in the dealership, gaining valuable workplace skills by undertaking practical tasks and experiencing real-life challenges.
You will be provided with an individually tailored learning plan, with progress monitored by your Assessor who will make regular visits to you in your dealership for on-the-job assessment and guidance.
Over a 15-month period as our Apprentice Service Advisor you will be involved in all aspects of customer service from:
+ Scheduling work on customer vehicles
+ Providing accurate estimates for servicing and repairs
+ Ensuring the customer is fully aware of likely timescales and costs
+ Promoting the sale of genuine parts and accessories where possible
+ Selling additional products/ services and being up to date on current market promotions
Ideally, you’ll have achieved GCSE A-C equivalent or new grades 4-9 in Maths and English although this is not mandatory.
Ready to join the largest car company in the world?
Since Toyota's (Lexus' parent company) foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.
Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.
We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR