We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT Service Desk – EMEA via phone, email and self-service.
Bi-Lingual 1st Line IT Service Desk Analyst – Global Leader
Thornbury, Bradford BD3
Competitive Salary + Full Company Benefits Package & Free Parking
Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.
The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email/Skype and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well-established team.
We deal with an average of 1,000 issues per week, working a shift system between the hours of 7.00am – 5.30pm Monday to Friday, including bank holidays and therefore some degree of flexibility is required.
We Are Looking For
Ideally, you will have 1-2 years commercial experience in a 1st line IT service desk role, providing support across a diverse range of hardware and software. You must have excellent communication skills, a passion for ensuring you solve user’s issues in a timely manner and have an investigative nature. You will need to be customer focused and be capable of building lasting, trusted relationships with your colleagues and peers, as you will be providing support to all levels of the business.
The primary objective for the role being to deliver an excellent support experience, whilst minimizing down time to our internal customer base.
Skills & Experience Required:
+ Provide 1st line IT Service Desk support for software, hardware and business systems
+ Logging and maintaining support calls, both internally with staff and externally with suppliers
+ User administration (account creation, account security & account access)
+ Knowledge of how to troubleshoot and resolve software and hardware issues
+ Experience in a similar role
As the team support Europe, the Middle East and Africa, a second language, both written and spoken, is required. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.
What we offer in return:
+ 33 days holiday
+ Generous pension scheme
+ Death in service benefit
+ Discounted private healthcare
+ Discounts with 1,000+ retailers
+ Free Car Parking
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.