Business / Customer Service Analyst / Coordinator – Hybrid – 18292 Ref: 18292

Competitive Market Salary Plus Excellent Benefits Package

Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?

If you’re ready to further your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.

** 2x Opportunities. 1x Permanent and 1x 12 Month Maternity**

Role Info:

Service Coordinator (Our inhouse job title)
Caerphilly / Hybrid Working 2-3 Days Per Week
Competitive Market Salary
Plus Excellent Benefits Package
Reporting to: Process Improvement Manager
Full Time – Permanent Position and 12 Month Mat Cover Position Available

Values: Serious about safety. We prepare to prevent. Safety comes before profit. We do what we say. We stand by our word and the trust of others.
Company: Global Distributor of chemicals & ingredients used in everyday products

We currently have an exciting opportunity for a Service Coordinator to join our team in Caerphilly. As Service Coordinator, you will become a vital part of the team responsible for supporting the business to identify areas for process improvement and ensuring good Customer Service.

Key Responsibilities:

+ Providing Cross Functional Communication and Process Improvements to help deliver Company OTIF Target and Customer Experience
+ Managing Mailbox for escalation of Service Issues
+ Investigating OTIF failures for the identification of process improvement opportunities
+ Operate Cross Functionally at all levels for the benefit of OTIF and Customer Experience
+ Identifying Service Failing Trends to PI Team
+ Supporting PI Team in Validation of Trends
+ Ensuring a high level of communication to the business around ongoing Service Issues
+ Compliance to all Company Procedures and legislative requirements
+ Monitoring OTIF performance on Service Critical Business & Stock Holdings
+ Training out new processes to key stakeholders
+ Supporting Functional Managers to manage change within their teams
+ Producing Health Check Reports to identify Process Adherence cross functionally

We Are Looking For:

+ Customer Service or Warehousing background / experience
+ Comfortable on the phone with a great telephone manner
+ Flexible work approach
+ Problem Solver
+ Able to work as a team and without supervision
+ Positive and proactive “can do” attitude
+ Interested in all aspects of a role
+ Great attention to detail
+ Excel Skills are preferred but not essential
+ Any Experience in Process Improvement or Process Adherence would be an advantage

Who we are:

With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.

We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.

Our Values:

+ Serious about safety
+ We do what we say
+ Where people matter
+ Valuable to others
+ Together we win

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.