Client Project Manager / Customer Success Ref: 16178

£23,000 - £25,000 plus performance bonus (OTE £25,300 - £27,500)

Are you interested in languages and would enjoy a role where no two days are the same?
Are you a people person and a natural relationship builder?
Are you looking for a career with a fascinating company with connections and clients all across the globe?

If this sounds like you, we want to hear from you!

Role Info:

Client Project Manager / Customer Success
Royal Leamington Spa / Work from home on Fridays!
Full-time
£23,000 – £25,000 plus performance bonus (OTE £25,300 – £27,500)
Benefits: Casual dress, Company events, Comprehensive training and progression opportunities – we invest in our people
Product / Service: B2B Translation Consultancy
Culture: Powered by people, curious can-doers, supportive team-players
Your Level: Min 12-18 months experience in a customer service or project management role

Let’s tell you a little more about us…

For the past 40 years, we have been helping organisations, from savvy scale-ups to FTSE 100s and big-name brands, to connect with a global audience. We’re a tight-knit team who are passionate not only about languages but delivering high-quality translations and a fantastic customer experience.

We’re a translation partner, not a translation service. We work closely with our clients to go above and beyond what is expected and that’s where you come in.

Project Manager Opportunity:

We’re looking for an enthusiastic and confident Translations Project Manager who wants to get stuck in working with the team on managing and coordinating different types of translation, localisation and interpreting projects. You’ll develop important relationships with clients and contribute to the growth of the business.

In return, we promise a work-day that will never be dull, friendly teammates and career development – you might even pick up a new language along the way.

Variety is the spice of life and it’s a key ingredient in the project coordinator's day. You may be managing a variety of projects simultaneously, for example:

+ Co-ordinating linguists to translate and localise an e-commerce website into multiple languages
+ Organising the translation and artworking of sales brochures
+ Managing and coordinating the localisation of e-learning courses, including voiceover and subtitling for audio-visual content included in the course.

Key Responsibilities:

+ Handling enquiries from our clients – listening to and understanding their requirements in detail, preparing quotations and offering solutions tailored to their specific needs
+ Managing a variety of different projects from start to finish, which includes selecting appropriate suppliers and working with relevant translation technology.
+ Developing relationships with clients to understand their ongoing requirements in more detail and identify how best to support them going forwards
+ Support growth of the business by contributing ideas for expansion of services and improvement of processes etc

About You:

+ Native-speaking level of English is essential
+ Excellent communication skills, both verbal and written
+ Excellent organisation and time management skills for meeting tight deadlines – you will need to enjoy multitasking!
+ Passionate about delivering the best possible customer service
+ Personable and approachable, both with customers and the entire Comtec team
+ 12-18 months experience in a customer service or project management role

What’s on offer:

+ Competitive basic salary, depending on experience
+ Performance bonus – typically 10%+ of salary.
+ Training and professional development – we invest in our people
+ Great career progression
+ People-centric, friendly and supportive culture
+ The role is predominantly office based with the opportunity to work from home on Fridays.
+ Well-being programmes and social events

Your Experience/ Previous Roles May Include:
Project Manager, Project Management, Project Executive, Project Coordinator, Customer Relationship Executive, Account Manager, Account Management, Relationship Executive, Relationship Manager

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team to review your application.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.