An exciting opportunity for a proactive Customer Relationship Manager to join our growing organisation.
If you are passionate about excellent customer service and love building and managing long-term client relationships we’d love to hear from you…
Customer Relationship Manager – B2B Locksmith, Security & Plumbing Services
East Barnet, Hertfordshire, EN4
£24,000 – £45,000 depending on experience
We are a team of fully certified UK locksmiths, electricians, plumbers and home and business security experts operating 24/7/365.
The Customer Relationship Manager Role:
We are recruiting for an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationships.
You will constantly identify opportunities to grow the customer base and build positive relationships with new clients and existing clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
To succeed as a Customer Relationship Manager, you will possess excellent communication skills and maintain the core values of the organisation. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.
You will work closely with Sales, Engineers and Account Managers to ensure that all staff preserves relationships with clients.
+ Build and maintain profitable relationships with key customers.
+ Oversee the relationship with customers handled by your team.
+ Resolve customer complaints quickly and efficiently.
+ Keep customers updated on the latest services in order to increase sales.
+ Expand the customer base by upselling and cross-selling.
+ Understand key customer individual needs and address these.
+ Meet with managers in the organisation to plan strategically.
+ Conduct business reviews using CRM programs.
+ Know your competition and strategies accordingly.
+ A minimum of 3 years’ experience in a similar role.
+ Excellent interpersonal and communication skills.
+ Proficient in Microsoft applications, Word, Power point, Excel and Outlook.
+ Superior product knowledge.
+ A team player with leadership skills.
+ Maintain a positive attitude focused on customer satisfaction.
If you feel you have the right qualities to continue your success as part of our team we look forward to hearing from you.
Interested? Apply here for a fast-track path to the hiring manager
Your Experience / Background / Previous Roles May Include:
Customer Relationship Manager, Customer Relationship Executive, Customer Relations, Account Manager, Customer Service, Customer Satisfaction, Relationship Manager.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.