Customer Service Advisor – Leading Online Travel Co. Hybrid Ref: 16209

£19,000 - £26,000 Plus Pension, Discounted travel, Opportunity to visit some fantastic locations

Is travel one of your passions? Do you excel in service, customer experience and operations? Want to feel like you are making a difference and feel rewarded for what you do?

If you love the thought of helping ensure people have a perfect holiday, have attention to detail and would love a job with great opportunities, we would love to hear from you.

We are the UK’s leading travel homeworking company having won ‘Homeworking Agency of the Year’ five years in a row and our team is growing.

Role Info:

+ Travel agent support team member.
+ Hybrid working from our offices new Bournemouth airport
+ Excellent salary depending upon experience
+ Plus Pension, Discounted travel, Opportunity to visit some fantastic locations
+ Product / Service: Award-Winning Travel Homeworking Company
+ Growth: Over 400% in the last 5 years. Record sales in January 2022 despite a pandemic.


A multi-award-winning fast-growing travel franchise company which has helped 100’s of new entrepreneurs start their very own travel businesses. We’re expanding rapidly out of Covid and looking to grow the very best team ahead of the next peak period in travel.

Reasons to join us:

+ Home Working Agency of The Year’ 5 years in a row
+ Top 5 of all homeworking companies in the UK (travel)
+ Top 5% franchise in the UK
+ We offer the widest choice of holidays in the UK
+ Fully independent with over £2billion per year of buying power
+ We are expecting the next 2-3 years in travel to be the biggest ever in terms of growth
+ Great career prospects to move into many different roles within the business
+ Featured continually in trade press, national press

About You:

You should have a genuine excitement for working within travel and helping others have a memorable experience.
You will have a passion for great service and operations.

A year from now you will have had a great year if you have helped the team improve the following three metrics:

+ The number of bookings we can manage and deal with
+ Reduced the number of errors within the booking process
+ The number of support requests from franchisees and customers that the team can deal with.

The Role:

You don’t have to worry about selling, but once our sales team makes a booking, you take over.

You’ll be auditing bookings, checking paperwork, communicating with customers, liaising with tour operators, sending tickets and doing everything possible to ensure our customers have a great experience.

Here is where we see you need experience to kick ass at this role:

+ Experience working is customer care. Ideally in a travel agency or tour operations role
+ A passion for helping others and seeing things through to resolution
+ Attention to detail
+ An excitement for seeing others happy
+ Be super confident on the phone and have an enthusiastic energy
+ Confident in using computers
+ Capable of following systems and processes to the letter
+ Experience of other admin roles
+ Excellent customer service skills
+ Very high attention to detail and passion to do things right
+ Excellent communications skills with professional and pleasant manner
+ Excellent organisational skills
+ Must be able to work independently and as part of a team
+ Travel industry experience
+ English minimum B and GCSE
+ Good understanding of Excel, and high level of understanding in Microsoft Word
+ Must have good ability to communicate fluently and positively in written form

Please note: You should have experience of working in a travel agency or back-office tour operations roles to apply for this job.

The Reward for You:

As one of the UK’s fastest-growing travel and franchise companies, the opportunities for you to grow your role and responsibilities are endless. We are looking for team members who are ambitious and want to further themselves.


+ Discounted travel
+ Commission on any referred customers
+ Flexible working

Full time positions available equivalent to 35 hours per week. 5 days over 7 between 08:00-20:00 Monday to Friday and 09:00-17:00 weekends.

During training you will be working 09:00-17:00 Monday to Friday, but upon successful completion of training you will join the rotating shift pattern. Initially this operates Monday – Saturday, but in due course it will increase to Sundays.

Additional Information:

We operate a hybrid working environment. You will be required in the office from time to time, but you will also be expected to work from home.
You will be provided with computer equipment and telephone, however a key requirement of the role is that you must have a suitable working space at home, as well as a high-speed internet connection and be based in the UK.

Sounds like a good fit? Apply here for a fast-track path to our team.

Your Background / Previous Roles May Include:
Customer Service, Aftercare Support, Operations Support, Operations Executive, Operations Support, Travel & Tourism, Customer Support, Travel Customer Advisor, Travel Concierge.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.