Customer Service Advisor – Lexus (Bristol) – 17167 Ref: 17167

Up to £24,000 Basic (OTE £32,500) Plus Benefits

Marshalls Motor Group are currently offering a fantastic opportunity as a Sales Advisor to join our Toyota dealership based in Bristol South.

Role info:

Customer Service Advisor
Bristol
Up to £24,000 Basic (OTE £32,500)
Plus Specific Ongoing Training, Career Progression, Upselling Bonus, Fun and Friendly Working Environment, Eye Care Vouchers, Discounts on New and Used Car Services, Services and Parts, Plus other excellent benefits/incentives
Hours: Monday – Friday 8am – 6pm / Sat 1pm-3pm

About us:

Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by Great Place to Work UK as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion and we are still growing!

The Service Advisor role:

As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers.

To be successful within this role, we do not require any previous automotive experience, just a passion for providing great customer service, an ability to work in a proactive manner and a desire to be part of a dynamic team ensuring high quality customer experiences and deliverance. This role would suit an experienced Sales Advisor looking to grow their earning potential in one of the UK best brands.

Key Responsibilities:

+ Arranging and booking your customers vehicle servicing appointments via telephone and email.
+ Greeting customers and becoming their point of contact for the duration of their vehicle being within our Workshop.
+ Providing updates and consultatively advising on repair work being or needing to be carried out.
+ Creating customer invoices and running through the work that has been carried out on their vehicle.
+ Proactively rescheduling appointments for the customer for any future vehicle maintenance or servicing.
+ Understanding the customer journey experience and be committed to delivering an unrivalled level of customer service
+ Completing all administration required, accurately and on time
+ Delivering excellent service to everyone making sure their experience is memorable
+ Maintaining contact to ensure that the customer is kept informed throughout the service and repairs process

About you:

+ Ability to build strong rapport
+ Be a self-motivated and ambitious person who is willing to learn
+ Work efficiently under pressure and towards set targets
+ Deliver excellent customer service to every customer
+ An ability to provide tailored customer service and upselling to a wide range of customers.
+ Ability to work on own initiative
+ Effective communication skills, both verbal and written
+ IT skills (MS Word, PowerPoint and Excel)
+ Flexible to work hours required to carry out the role effectively and travel (to the training sessions)

Ready to join the largest car company in the world?

Since Toyota's foundation (Lexus’ parent company), we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR