Ready to join one of the most exciting and fastest-growing brands in the UK? If you are friendly, bubbly and thrive on delivering excellent customer service we want to hear from you! Oh, and of course you are fluent in Italian.
You'll make the grade if you:
+ Speak and write Italian to native-level
+ Enthusiastic and friendly personality
+ Ability to communicate professionally via telephone and email
+ Strong team player and flexibly in regards to working hours
+ Affinity to sports nutrition and/or fitness is an advantage but not essential
Customer Service Agent – Italian Speaker
Colchester | Starting rate £9.27 per hour on a 40 hours a week contract (Monday to Friday 8am to 5pm)
We are an award winning, online retailer of sports nutrition products with a growing international presence.
We have an immediate vacancy for a talented and driven customer care agent for our Italian site.
You must be passionate about customer services and enjoy the challenges of a fast growing and constantly evolving work environment. We are looking for an individual with a polite, patient telephone manner and always putting customer satisfaction first.
Reporting to the Customer Experience Team Leader, your role will include the following:
+ Maintaining telephone cover throughout the working day responding to customers by phone or email
+ Keeping ticket management system up to date
+ Liaising with couriers on all outstanding issues and claims
+ Liaising with finance for all payment and refund issues
+ Management of returns
+ Liaising with warehouse on daily shipment status
+ Any company wide support activities, as required
You should be able to demonstrate the following:
+ Fluent in Italian, both written and verbal communication (native speaker would be preferable)
+ Fluent in English, both written and verbal communication
+ Experience in a commercial call centre environment focusing on customer queries and complaints via both telephone and email
+ Experience in an environment involving time-sensitive logistics would be an advantage
+ Good level of mathematics (min. GCSE in Maths or equivalent)
+ Ability to work with limited supervision and take on responsibility
+ Good knowledge of Microsoft Office and online ticketing portals, experience with Sage would be an advantage
+ Any knowledge and interest in sports supplements is an advantage
+ Annual Company Bonus Scheme
+ Salary progression with experience and training
+ Company discount scheme
+ Perk Box subscription with reduced price gym memberships, cinema tickets and free mobile phone insurance
+ Casual dress code
You may have worked in the following capacities:
Multilingual Customer Advisor, eCommerce Customer Agents, Online Retail Customer Agent, Customer Support Agent, Customer Service Representative, Online Chat Agent, Customer Experience Representative, eCom Customer Service.
Interested? Apply here for a fast-track path to the hiring manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.