Customer Service Champion – eCommerce Leader – 16571 Ref: 16571

£9.87 Per Hour Plus Benefits

Ready to join one of the most exciting and fastest-growing brands in the UK? If you are friendly, bubbly and thrive on delivering excellent customer service we want to hear from you!

Role Info:

Customer Service Champion – eCommerce
Colchester, CO4
From £9.87 Per Hour + Perkbox + Pension + Company Discount Scheme + Bonus Scheme
Hours: 37.5 hours a week, hours are on a rota based system with department opening hours from 8am – 8pm

Product / Service: Market leader in sports nutrition food and supplements
Values: We own our Customers. We are always inspiring. We are accountable. We are conscious and considerate.
Team: 300 people across the UK and Europe.

The Customer Service Champion Role:

We are on an incredible journey, with a mission to become the only destination brand for active nutrition.

We are shaking up the sports nutrition industry through disruptive marketing campaigns that help people think differently about our brand – and we need your help!

We want passionate risk-takers. We want people that like to challenge our thinking. We want people that live and breathe digital and have a passion for nutrition, health, fitness, and sports.

The Customer Champion’s key responsibility is to ensure that all customer queries and communications are handled professionally and efficiently, delivering a high quality customer service experience every time.

As a Customer Champion you will respond to customer communications and queries via email, telephone and live chat. You will update orders and customer accounts on a variety of internal systems and support the management team to deliver on all aspects of the customer service team workload.

What will you be doing?

+ Managing customer queries via telephone, email and live chat on a day to day basis
+ Updating customer's orders and accounts via online and in-house databases
+ Checking and amending live orders were appropriate
+ Liaising with couriers via telephone and web regarding customer's deliveries
+ Delivering a first-rate customer service experience in all cases
+ Keeping emails up to date with a response time of 1 hour
+ Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
+ Carrying out any other ad hoc duties requested by your line manager to support the customer service function

What are we looking for?

+ Enthusiastic and bubbly personality
+ Ability to communicate professionally via telephone and email
+ Strong team player and flexibly in regards to working hours
+ Affinity to sports nutrition and/or fitness is an advantage

What do we offer?

+ Competitive salary
+ Pension
+ 50% company discount
+ Company pension
+ PerkBox subscription
+ Cycle to Work scheme
+ Summer hours

Interested? Apply here for a fast-track path to the Hiring Manager.

Your Experience / Background / Previous Roles May Include:
Retail Customer Care, Online Customer Care Agent, eCommerce Customer Support, Customer Service Representative, Customer Service Advisor, Customer Success.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.