Exciting opportunity for a fluent Italian speaker to join a health, fitness & sports food success story.
If you are enthusiastic and love speaking with people, we want to hear from you.
Customer Service Champion International (Italian)
Competitive Market Salary
Plus Perkbox + Pension + Company Discount + Medical Cash Plan + More!
Product / Service: Market leader in sports nutrition food and supplements
Values: We own our Customers. We are always inspiring. We are accountable. We are conscious and considerate.
Team: 300 people across the UK and Europe.
We are on an incredible journey, with a mission to become the only destination brand for active nutrition.Since 2006, we’ve been dedicated to empowering every athlete and every person with the right nutrition and inspiration they need to set their goals, achieve them, and surpass them.
We believe that sport, health and fitness is for everyone, no matter who you are, what you do, how you do it, and a healthy lifestyle is a process that never truly stops. That’s why we’ve committed ourselves to creating world-class and the very best nutrition.
We are shaking up the sports nutrition industry through disruptive marketing campaigns that help people think differently about our brand – and we need your help!
We want passionate risk-takers. We want people that like to challenge our thinking. We want people that live and breathe digital and have a passion for nutrition, health, fitness, and sports.
The Customer Service Champion (Italian) role:
As Customer Champion, your key mission is to ensure that all customer queries and communications are handled professionally and efficiently, delivering a high quality customer service experience every time.
You will respond to customer communications and queries via email, telephone and live chat. You will update orders and customer accounts on a variety of internal systems and support the management team to deliver on all aspects of the customer service team workload.
What you’ll be doing:
+ Managing customer queries via telephone, email and live chat on a day to day basis
+ Updating customer's orders and accounts via online and in-house databases
+ Checking and amending live orders were appropriate
+ Liaising with couriers via telephone and web regarding customer's deliveries
+ Delivering a first-rate customer service experience in all cases
+ Keeping emails up to date with a response time of 1 hour
+ Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
+ Carrying out any other ad hoc duties requested by your line manager to support the customer service function
What we are looking for:
+ Enthusiastic and bubbly personality
+ Fluent in Italian both written and verbal communication
+ Ability to communicate professionally via telephone and email
+ Strong team player and flexibly in regards to working hours
+ Affinity to sports nutrition and/or fitness is an advantage
What do we offer?
+ 60% company discount
+ Company pension
+ PerkBox subscription
+ Cycle to Work scheme
+ Summer working hours
+ Slick office in a co-working space
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Your Experience / Background / Previous Roles May Include:
Italian Speaking Customer Service Advisor, Customer Service Executive, Customer Success, Customer Champion, Bi Lingual Customer Service
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.