As part of our continued growth, we have a requirement for a Customer Service Representative based at our newly opened Glasgow City Centre Office. The role might suit a graduate or a more experienced candidate who is seeking a customer service career in an IT and Technology setting. A technical background preferred.
Customer Service Representative / Customer Success – Career Opportunity | Enterprise SaaS Company
Glasgow City Centre
£20,000 – £25,000 per annum
Benefits Package + Flexible working with home-based working
Who we are:
After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government’s supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provides eProcurement, eInventory, eHealth and eFunding solutions for clients around the world.
What You'll be Doing:
+ The position is charged with building strong relationships with customers through interactions and communications related to trouble-shooting incidents and requests raised by customers, to ensure Service Level Agreements are met
+ This position also includes support for sourcing solutions, involving running competitions, relaying feedback from suppliers, registering suppliers and ensuring their correct categorisation
+ The right resource for this role will need to be a motivated self-starter, and have the ability to plan and direct activities under limited to moderate management supervision
+ The position requires the ability to learn and acquire expertise on the many applications and solutions offered by the business – often requiring self-training and teaching
+ It is anticipated that this role will have a willingness and eagerness to progress their career within the business towards implementation and customer training
+ Higher education degree
+ ideally 1-3 years of experience in a similar position
+ Excellent written and verbal communication skills
+ Strong administrative, organisation and computer skills
+ Ability to prioritize and handle multiple tasks
+ A team orientation
+ Strong presentation skills
+ DB, xml and SQL knowledge is not required, but would be advantageous to have a propensity to learn for growth opportunity
+ Willingness to travel for position training and for growth opportunity in implementation and training opportunities
+ Competitive Salary
+ Opportunity for career progression
+ Contributory pension scheme
+ Flexible working with home-based working
Your Background / Previous Roles May Include:
Customer Success, Client Support, Client Services, Graduate Support, Junior Customer Support, Technical Support.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.