Customer Service & Support Team Leader – Music Tech DJ & Studio Equipment Ref: 14456

Depending on experience

Do you have deep knowledge of music tech, DJ & studio equipment, along with previous team leader/management experience? If so, you might be a good match for our Customer Service & Support Team Leader vacancy…

Role Info:

Customer Service & Support Team Leader – Music Technology – Leading Studio & DJ Equipment Retailer.
Camden, North London
Competitive Salary DOE
Plus Benefits

Who we are:

We are a major music equipment retailer based in Camden, North London.

The Role:

We are currently looking for an experienced Service & Support Team Leader for our service and returns department. The successful candidate will have a high level of music equipment and testing knowledge, and previous experience in team leadership. They will be responsible for the implementation of new procedures and workflows, and for ensuring the quality and efficiency of our product testing, customer support and returns administration.

Duties and responsibilities:

+ Identifying and prioritising workload
+ Managing daily operations
+ Supervising staff performance
+ Supporting customers via email and phone
+ Testing and diagnosing DJ & studio equipment products
+ Liaising with manufacturers to resolve issues and arrange repairs and replacements

The suitable candidate will:

+ Have previous leadership experience
+ Have a music technology qualification
+ Have a deep knowledge of DJ and studio equipment
+ Have professional experience of testing music equipment
+ Have strong analytical capabilities, and excellent attention to detail
+ Have strong administrative and organisational skills
+ Be able to cope under pressure and work to deadlines
+ Be a team player who enjoys working with others
+ Previous customer support experience

+ Competitive salary
+ 30 days holidays including bank holidays
+ Staff discount
+ Perkbox discounts and benefits

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.