We are looking for an experienced customer services representative to join our powerhouse CS team supporting the field and internal sales teams, and delivering excellence to our customers!
Customer Service / Sales Support – Technical
Kidderminster, DY11 | £20,000 – £25,000
Who we are:
We are one of the UK's leading Solar PV installation companies within the new build housing sector. Our company has grown by an average of 25% per year.
+ We live and breathe our values – excellence, innovation, fairness and trust.
+ We believe the company culture is of huge importance and we empower our employees to contribute to this on a daily basis.
+ We are a market leader and we promote from within.
+ We constantly innovate and look for better ways.
+ We give our people personal development plans and a road map that shows them what they need to do in order to get where they want to go.
The Customer Service / Sales Support Role:
+ Generating proposals and quotations.
+ Checking and Processing orders, ensuring accurate information is fed through to Operations.
+ Technical assistance and phone support, for both for internal and external customers.
+ Provide information on products and services.
+ Manage all changes and variations to existing orders and determine charges.
+ Working to strict deadlines on case completion to maintain high quality of service.
+ Work with other departments to manage activities.
+ Respond to and manage customer issues.
+ Sales admin tasks.
+ Maintaining accurate project documentation and CRM system.
+ Collaboration with all teams across the business.
+ Meeting personal targets/KPI’s.
+ Experience within a customer service or sales support environment essential.
+ Excellent listening and speaking skills
+ Good people skills.
+ Ability to understand and empathise with customers
+ Ability to communicate clearly and positively with customers
+ Excellent grammar, spelling, punctuation and computer literacy.
+ Strong commercial awareness (pricing, sales).
+ Strong knowledge of Microsoft Word and Excel
+ Quality focus and excellent attention to detail.
+ Maintaining accurate records of customer interactions
+ AUTOCAD or CAD design experience and familiarity with CRM systems and practices would be an advantage!
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.