Customer Services/ Sales Support – Technical Product Ref: 14304

£20,000 - £25,000 Plus Benefits

In 2006 our Founder Paul set about creating an environmentally friendly business that made it possible for homeowners and owners of commercial buildings to harness new solar technology advancements. In 2007 Eco2Solar/ the company was born. Since then, we have become an industry leader and added a number of other products and services to our portfolio, all to facilitate sustainable living. Testament to our success January 2021 has seen energy brand E.ON take a stake in the business to help accelerate our growth and take our eco vision internationally. It’s an exciting time to be joining us!

We are looking for an experienced customer services representative to join our powerhouse CS team supporting the field and internal sales teams, and delivering excellence to our customers!

Role Info:

Customer Service / Sales Support – Technical Product
Kidderminster, DY11
£20,000 – £25,000
Plus Benefits
Housebuilder Awards 2020 Finalist
ISO 9001 Accredited
Clients include Persimmon, Willmott Dixon, Galliford Try & Redrow Homes

Who we are:

We are one of the UK's leading Solar PV installation companies within the new build housing sector. Our company has grown by an average of 25% per year.

+ We live and breathe our values – excellence, innovation, fairness and trust.
+ We believe the company culture is of huge importance and we empower our employees to contribute to this on a daily basis.
+ We are a market leader and we promote from within.
+ We constantly innovate and look for better ways.
+ We give our people personal development plans and a road map that shows them what they need to do in order to get where they want to go.

The Customer Service / Sales Support Role:

+ Generating proposals and quotations.
+ Checking and Processing orders, ensuring accurate information is fed through to Operations.
+ Technical assistance and phone support, for both for internal and external customers.
+ Provide information on products and services.
+ Manage all changes and variations to existing orders and determine charges.
+ Working to strict deadlines on case completion to maintain high quality of service.
+ Work with other departments to manage activities.
+ Respond to and manage customer issues.
+ Sales admin tasks.
+ Maintaining accurate project documentation and CRM system.
+ Collaboration with all teams across the business.
+ Meeting personal targets/KPI’s.

About You:

+ Experience within a customer service or sales support environment essential.
+ Excellent listening and speaking skills
+ Good people skills.
+ Ability to understand and empathise with customers
+ Ability to communicate clearly and positively with customers
+ Excellent grammar, spelling, punctuation and computer literacy.
+ Strong commercial awareness (pricing, sales).
+ Strong knowledge of Microsoft Word and Excel
+ Quality focus and excellent attention to detail.
+ Maintaining accurate records of customer interactions
+ AUTOCAD or CAD design experience and familiarity with CRM systems and practices would be an advantage!

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.