Customer Success & Onboarding Manager – Sustainability Fintech SaaS. Remote Ref: 15406

Do you want to change the world one step at a time?

We have an exciting opportunity for a proactive Success & Implementation Manager with a passion for sustainability, technology and product development to join our sustainability fintech business.

If you have a keen interest in technology and building meaningful products to improve the planet and you want to work for a business that offers career progression, we’d love to hear from you.

Role Info:

Customer Success & Implementation Manager – Sustainability Fintech App. Remote / London
5% Employer Pension Contribution, 25 days holiday
Remote Working with London Product / Tech Team Meet-Ups
Product: Tech products for companies to report against environmental and societal goals
Pedigree: One of the ‘Europe’s most promising companies’ – UK Government.
Values: Trust. Business & Social Integrity. Partnership. Diverse Voices. Transformation

Who we are:

We are a sustainability reporting fintech company, championing trusted data and measuring for impact, through ground-breaking tech solutions. Company Tracker on our G17eco platform is the first app in the world that can map any company's sustainability initiatives directly to the Sustainable Development Goals (SDG). Take action and discover meaningful context for your corporate impact.

Our Story:

Founded in 2016, we are the brainchild of our Founder Manjula (Women in Fintech Powerlist & Best Female Led Investment Award) who was determined to create an organisation that would have no other agenda but to unite Government, Business, Civil society and Citizens for the delivery of the Sustainable Development Goals.

We now work with over 50 partners and have 15 distribution partners across the globe such as Hong Kong, US, Australasia, Middle East, Africa, South America and Europe.

Your next opportunity:

As a Success and Implementation Manager you will be a key part of the Success team, helping onboard and manage our growing portfolio of global customers, including large global brands, and play your part in building an excellent Success function, operating cross-functionally.

You will deliver an outstanding customer experience, onboarding customers onto the G17Eco platform and then working with them in life to ensure they make the most of our apps to support their sustainability goals and ensure we achieve high-customer satisfaction and retention.

About You:

To succeed in this role, you will be good on important detail, organised to handle multiple customers at a time and able to follow processes, while proactively looking to improve efficiency while delivering value.

You will be comfortable with technology including Salesforce and Asana, and a quick learner to set up and train customers on the system and understand how our app can serve them. You will become the customer's point of contact post sales, requiring you to be proactive and client centric in thinking about how to meet your customers objectives, requiring you to often work cross-functionally.

This role will give you the opportunity to help build the Success function, where we welcome your insights and ideas on how to build such a function, giving you the space to be a key contributor to how the Success team and wider business develops.

You will be:

+ Passionate about sustainability & impact for customers
+ Skilled in Customer Success and Account Management
+ Comfy with and excited by Technology
+ Customer driven and commercial
+ Highly collaborative
+ Experienced in team management

Qualifications and Skills:

+ A Bachelor’s degree or other relevant training
+ 4 – 5+ years of work in a customer-facing role (Sales, CS, Partnerships)
+ Knowledge and understanding of Corporate Sustainability and the UN Sustainable Development Goals (SDGs) preferred
+ Experience in a sustainability reporting, analytics, strategy or marketing organisation ideal
+ Account handling experience, including global brands
+ A commercial mindset
+ Experience of SaaS products (Software as a Service)
+ Aptitude for digital systems and technology
+ Project management skills welcome
+ Passion for sustainability, impact, information management, technology and product development
+ Ability to build trusting and lasting relationships at all levels including Director level – online and face to face
+ A can-do attitude, and a very proactive approach to each day
+ Additional European language would be beneficial
+ Excellent verbal and written communication skills
+ Good attention to detail and ability to work methodically through a process
+ Strong organisational competency and ability to handle multiple projects simultaneously
+ Ability to meet deadlines and prioritise effectively
+ Ability to adapt within a dynamic environment, and desire to work on multidisciplinary teams

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Your Experience / Background / Previous Roles May Include:
Success & Implementation Manager, Sustainability Manager, Sustainability Director, Customer Success Manager, Customer Success Director

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.