Are you curious, ambitious and ready to kick-start (or progress) your career? Are you looking for an opportunity where you can leave work each day knowing your input will help improve other people’s lives?
With healthcare pressures demanding innovative technological solutions, you can directly contribute to this rewarding area becoming a valued team member working at the forefront of health-tech innovation.
Due to industry growth, we now have a requirement for a self-driven and highly motivated person to come in and work across various different parts of the business offering an interesting and varied full time position.
We are looking for a bright, enthusiastic person who is keen to take on the role. We will consider someone with no relevant experience if they have the right attitude and approach to work.
Customer Support / Ops Assistant
£19,000 – £23,000
Product / Service: Digital Health Smart Tech
We lead the market with an array of exciting, cutting edge solutions dedicated to delivering digital Healthcare specifically remote patient monitoring and telehealth.
Our people are what make us successful. We share the same values. We are dedicated to improving patients’ and clinicians’ quality of life – and at lower cost for the payer. Our team number’s over 50, and is growing. If you want to join us and really make a difference apply now!
The Customer Support / Ops Assistant Role:
This role includes duties across the following areas:
+ First line telephone support for our Telehealth products and services. This will require knowledge of our in-house systems – full training will be given but it will be essential that the systems are learnt quickly.
+ Respond to technical support emails and calls and accurately log issues.
+ Setting up new equipment for deployment (Android systems)
+ Accurate recording of equipment information and movement tracking
+ Logging and servicing returned equipment
+ Receive and direct calls to the correct departments
+ Taking messages and relaying them to colleagues
+ Managing courier services
To fulfil this role, you should ideally have previous customer service experience and demonstrate a high level of attention to detail. You will need to respond to customers quickly and accurately as you will be the customer’s first point of contact and our customer service is important. Potential customer’s first impression of our business could depend on you! Attitude is everything.
+ Previous experience in a customer service role desirable
+ A bright and friendly personality
+ Good GCSE grades in English and Maths
+ Professional, friendly and patient telephone manner
+ Good IT skills and ability to learn new in-house systems quickly
+ Proficiency with Microsoft Office suite, especially Excel, Outlook and Word.
+ Proficiency with Android type technology
+ Ability to retrieve, organise, analyse and enter data accurately
+ Good general admin skills
+ Good attention to detail
+ Ability to work without direct supervision
Due to the sensitive nature of the data we handle, we will carry out a full background check on the successful applicant. A permanent appointment of the applicant will depend on the outcome of this check.
Interested? Apply here for a fast-track path to the Hiring Manager
Your Background / Previous Roles May Include:
Customer Service Advisor, Office Coordinator, Customer Support, Office Administration, 1st Line Support, Service Desk, Operations Assistant, Administrator, Technical Support, Telephone Support, Graduate, Device Support, Smart Tech Support.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.