Customer Support Operations Executive – Cloud Telco Mobile App – 16739 Ref: 16739

£28,000 - £35,000 Depending on experience Plus, Excellent Perks & Benefits

We are seeking a permanent, full time Operations Executive to join our Service Delivery Team.

Our revolutionary communications platform turns mobile phones into the most advanced office telephone system on the planet! Our challenger product has caught the wave of the post-pandemic ‘anywhere’ office. And it’s set to be very, very big, so this is a fantastic opportunity to join at the start of our scale up phase.

Role Info:

Customer Support Operations Executive
London N12 / Hybrid
£28,000 – £35,000 Depending on experience
Plus, Excellent Perks & Benefits
Working Hours: 09:00 – 18:00

Culture: Small and dynamic where unorthodox ideas meet intelligent debate and growth mindsets make anything possible through proactive problem solving.
Product: Cloud Telecommunications – We are the everywhere phone system for the everywhere office on a mission to empower business mobility.

The Customer Support Operations Executive Role:

This position will play a key role in the on-going management and future growth of customer relations for our Managed Business Class Voice service including hosted PBX and cutting-edge mobile applications.

We are the everywhere phone system for the everywhere office – on a mission to empower business mobility.

The primary focus of the operations team is the customer. Our key objective is to ensure that we will always deliver an excellent level of service to our customers. We achieve this by responding promptly to technical issues, working hard to investigate and resolve those issues and, where necessary, effectively escalating, monitoring and closing tasks that cannot be completed by the operations team alone.

There is an element of customer account support as well; handling billing enquiries, pre- and post-sales, and onboarding.

Project work is also a part of what we do; the operations team participates in the design, development, and execution of new features and products. The successful candidate for this role can expect to be fully involved in this work from day one and will play a crucial role in the delivery of the expansion plans and future road map of this ambitious London-based hosted and mobile telecoms provider.

About You:

+ A minimum of two years customer support experience, ideally working for a developer and/or vendor of a cloud-based service or software product.
+ Experience with cloud-based service provisioning systems, such as Gamma, Bandwidth, Twilio or payments providers
+ Understanding of porting processes for geographic, mobile or international phone numbers
+ Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast-paced environment
+ Familiarity with CRM systems, Microsoft Dynamics preferred
+ Proficient in the use of MS Office Products
+ Ability to understand technical problems, break them down into manageable parts and find creative solutions to resolve them
+ Good interpersonal, oral and written communication skills
+ Proactive, energetic and positive approach to work
+ Ability to work independently, ability to be a collaborative team player, and to find a balance between the two
+ Self-motivated and successful at working in a flexible start-up work environment
+ Excellent attention to detail
+ Able to influence and persuade others to follow the best design direction
+ Passionate about technology

What’s in it for you?

This is a great opportunity to take, shape and potentially become a future leader within our business. You’ll also be helping to shape the future of modern workforces, equipping businesses with new options to communicate with remote staff and customers, releasing IT Managers from the pain of managing mobile handsets and giving employees back control of their work life balance.

Equal Opportunities:

We are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals may be asked to undertake identity and security compliance checks.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Your Experience / Background / Previous Roles May Include:
Operations Executive, Operations Coordinator, Customer Support, Sales Support, IT Support, Telecommunications, Onboarding, Tech Support, App Support, Customer Success

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.