Customer Support / Ops Assistant – Digital Health Smart Tech Ref: 15368

£18,000 - £23,000 depending on experience

We lead the market with an array of exciting, cutting edge solutions dedicated to delivering digital Healthcare specifically remote patient monitoring and telehealth.

Due to industry growth, we now have a requirement for a self-driven and highly motivated person to come in and work across various different parts of the business offering an interesting and varied full time position.

Role Info:

Customer Support / Ops Assistant – Digital Health Smart Tech
Leatherhead, Surrey
£18,000 – £23,000
Plus Pension

The Customer Support / Ops Assistant Role:

This role includes duties across the following areas:

Customer Support:

+ First line telephone support for our Telehealth products and services. This will require knowledge of our in-house systems – full training will be given but it will be essential that the systems are learnt quickly.
+ Respond to technical support emails and calls and accurately log issues.
+ Possibility of out of hours support.

Operations Assistant:

+ Setting up new equipment for deployment
+ Accurate recording of equipment information and movement tracking
+ Servicing returned equipment

Office Duties:

+ Be the first point of call for any visitors/clients entering the building
+ Cover the main switchboard and direct calls to the correct department
+ Taking messages and relaying them to colleagues
+ Arrange courier and taxi services

About You:

To fulfil this role, you should ideally have previous customer service experience and demonstrate a high level of attention to detail. You will need to respond to customers quickly and accurately as you will be the customer’s first point of contact and our customer service is important. Potential customer’s first impression of our business could depend on you! Attitude is everything.

Required Skills:

+ Previous experience in a customer service role
+ A bright and friendly personality
+ GCSEs in English and Maths at B grade or above are essential. Ideally, you will also have qualifications to A level or equivalent in two or more subjects
+ Professional, friendly and patient telephone manner
+ Good IT skills and ability to learn new in-house systems quickly
+ Proficiency with Microsoft Office suite, especially Excel, Outlook and Word.
+ Proficiency with Android type technology
+ Ability to retrieve, organise, analyse and enter data accurately
+ Good general admin skills
+ Good attention to detail
+ Ability to work without direct supervision

Interested? Apply here for a fast-track path to the Hiring Manager

Your Background / Previous Roles May Include:
Customer Service Advisor, Office Coordinator, Customer Support, Office Administration, 1st Line Support, Service Desk, Operations Assistant, Administrator, Technical Support, Telephone Support, Graduate, Device Support, Smart Tech Support.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.