Customer Support Team Lead – Tech SaaS – French Speaker Ref: 15456

£28,000 - £34,000 Plus Awesome Benefits, Perks and Personal Development

Come and join our brilliant and friendly team. We're a tech platform & concierge service for Real-Estate Landlords. We make their lives super-easy.

If you are a fluent French speaker who thinks Digital-First, has a passion for providing exceptional customer service and would like to work for a fast-growing tech company that will help you grow, we'd love to hear from you.

Role Info:

Customer Support / Helpdesk Team Lead – French Speaking – B2B Real Estate Tech Platform
London SW1V (Flexible working hours and work from home)
£28,000 – £34,000
Plus Awesome Benefits, Perks and Personal Development
Skills: Excellent technical knowledge of SAAS platforms

About Us:

We are proud of our Company, our employees and partners and our clients. It is important to us that we have a positive, supportive, respectful and fun culture in which employees and associates can work at their best and thrive.

Our mission is to change and improve the working life of Property Managers, give them the means to manage their workload and provide the most effective tools to serve all constituents of the property management community. We believe that we will achieve our mission if we provide our staff with the most supportive and brilliant work environment that allows them to live our values of innovation, collaboration, quality and rapid delivery.

The Customer Support / Helpdesk Team Lead Role:

You will work for our front end users making sure the company delivers outstanding solutions to the highest service standards.

2021 is a year of being slicker. You will be expected to hunt down ways of optimising our business and linking to the platforms we use.

Utilising your expertise, you will play a vital hands-on role in influencing customer decisions, providing insightful solutions, training customers (over the phone and online) and building close customer relationships.

You will be part of a team but need to be self-sufficient and use our vast library of “how to’s” to troubleshoot the smaller issues. If you can’t fix it, you’ll then need a detailed write up to help the team solve it.

Nice to have: The Helpdesk Lead will coach and promote great customer interactions and problem-solving. You will be leading a team of 3 and working alongside other specialist roles.

Helpdesk Lead Core Activities:

+ Will be a Core Super User
+ Optimise our platforms
+ Build productive relationships with our team members
+ Promote in-house learning
+ Looking after some of our small customers
+ Root Cause analysis of live bugs
+ Working to our ISO 27001 guidelines to protect our brand.

Platform Experience:

+ Dwellant (If you have used Dwellant before it would be a big tick)
+ Hubspot or Zendesk
+ Confluence
+ You-track
+ Pendo
+ APIs

About You:

Essential:

+ Self-starter who will own a problem until the answer is found
+ Someone who thinks like a Digital Native
+ Excellent written and verbal communication
+ Fluent spoken and written French
+ Solid organisational skills including attention to detail and multitasking
+ Data management skills, such as Excel, looking at user data to find additional sales
+ Good team working skills
+ Ability to understand and be understood by technical teams, senior management, and non-technical customers
+ People person, you will be helping the same people and relationships are key
+ Great time management
+ Someone who wants to develop – This isn’t a job to sit still in, we need you to grow and grow quickly
+ A commitment to personal development and keeping a current knowledge of the industry threats and best practices

Desirable:

+ Experience leading a Helpdesk Service Team.
+ Good understanding of customer environments – DB’s, Servers and other remote access points
+ Able to identify solutions to project-related issues and risks

If you have worked in Property Management and don’t quite match we’d still like to see your CV.

Benefits:

+ 25 Days holiday plus Bank Holidays
+ 5% Matched pension
+ Cycle to work
+ Childcare vouchers
+ Perkbox
+ Employee Support Service
+ 1 Free Nero coffee a week
+ Free cinema ticket
+ Gym discounts
+ Flexible working hours and work from home

Interested? Apply here for a fast-track path to the Hiring Manager.

Your Background / Previous Roles May Include:
French Speaking Helpdesk Team Leader, Customer Support Manager, Customer Success Team Lead, Customer Support Agent, Online Customer Care Executive, eCommerce Customer Support, Tech Company Customer Support, Customer Advocate, Guest Relations, Customer Success, Helpdesk, Technical Support.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.