Digital Account Partner – #1 Best Place to Work – Remote. £40-60K Ref: 14903

£40,000 - £60,000 Plus Benefits Flexible Working Hours & Remote Options

Excellent career-enhancing opportunity for an experienced Account Director / Client Partner to join our growing and talented team. You’ll be responsible for helping a small group of clients to solve their business challenges through the use of pragmatic and innovative technology.

Compatibility:

+ Agency background with solid experience of working in digital with developing digital products.
+ Confident and good communicator and be able to build trust with our clients.
+ You want to work for a more technology focussed agency at the top of their game
+ You want to work for a company that has a recognised strong and progressive culture (#1 Campaign's Best Places to work) and has big ambitions to grow.

Role Info:

Account Director / Client Partner – Digital Products Technology Agency
Guildford for Meet Days / Flexible Hybrid Remote Working
£40,000 – £60,000
Plus Benefits Package & Perks

Pedigree:

40+ Full-time team
17 Years going strong
180 Projects launched
Clients include: Universal, WWF, Sage, WELLA
Campaign Best Place to Work
Certified B Corporations #1 Best Company to Work For

The Role:

Digital experience is important, and a crucial part of the role will be understanding your client’s challenges and their vision in context of their industry. You should be able to build a deep understanding of their needs, identify opportunities and head off issues before they become problems.

Key areas of responsibility:

+ Manage multiple accounts and develop positive working relationships
+ Drive client retention, upsells and satisfaction
+ Work closely with a PM and project teams to ensure client expectations are met, set and well managed
+ Report back your clients on the status of projects
+ Work closely with finance to keep internal tools, (i.e. revenue tracker) up to date and accurate
+ Work closely with the wider resourcing team to ensure the needs of the wider agency are balanced with client requirements
+ Ensure financial targets are achieved
+ Attend company, client and industry events to build your network
+ Provide amazing customer service levels and strategic insight
+ Work with the internal teams to put together proposals and scope of work for new and existing clients

About You:

+ Significant experience in professional client relationship management
+ The ability to build positive relationships with the wider team
+ The ability to plan and strategise at a senior level
+ Excellent communication skills, written and spoken
+ Attention to detail and budgets
+ Full awareness of digital product delivery process
+ The willingness to learn, note and develop expertise in a client's sector
+ The ability to prioritise multiple workflows
+ The ability to remain positive and calm in times of pressure
+ 5-10 years of experience in digital agencies
+ Technically savvy

Who we are:

We get our kicks from making digital experiences that make a difference.

We love to build the platforms, apps and digital products that take client concepts from an initial idea to a living, breathing reality. Working with start-ups to enterprise businesses we provide the technical and creative expertise that underpins a successful product launch, digital transformation project or platform creation.

The other benefits are:

+ 30 days holiday + bank holidays
+ Flexible working hours with remote options
+ Self-managed training budget
+ Private healthcare
+ Subsidised gym membership
+ Pension scheme
+ Conferences and events
+ Regular company social events
+ Massages

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.