Excellent career-enhancing opportunity for an experienced Account Director / Client Partner to join our growing and talented team. You’ll be responsible for helping a small group of clients to solve their business challenges through the use of pragmatic and innovative technology.
+ Agency background with solid experience of working in digital with developing digital products.
+ Confident and good communicator and be able to build trust with our clients.
+ You want to work for a more technology focussed agency at the top of their game
+ You want to work for a company that has a recognised strong and progressive culture (#1 Campaign's Best Places to work) and has big ambitions to grow.
Account Director / Client Partner – Digital Products Technology Agency
Guildford for Meet Days / Flexible Hybrid Remote Working
£40,000 – £60,000
Plus Benefits Package & Perks
40+ Full-time team
17 Years going strong
180 Projects launched
Clients include: Universal, WWF, Sage, WELLA
Campaign Best Place to Work
Certified B Corporations #1 Best Company to Work For
Digital experience is important, and a crucial part of the role will be understanding your client’s challenges and their vision in context of their industry. You should be able to build a deep understanding of their needs, identify opportunities and head off issues before they become problems.
Key areas of responsibility:
+ Manage multiple accounts and develop positive working relationships
+ Drive client retention, upsells and satisfaction
+ Work closely with a PM and project teams to ensure client expectations are met, set and well managed
+ Report back your clients on the status of projects
+ Work closely with finance to keep internal tools, (i.e. revenue tracker) up to date and accurate
+ Work closely with the wider resourcing team to ensure the needs of the wider agency are balanced with client requirements
+ Ensure financial targets are achieved
+ Attend company, client and industry events to build your network
+ Provide amazing customer service levels and strategic insight
+ Work with the internal teams to put together proposals and scope of work for new and existing clients
+ Significant experience in professional client relationship management
+ The ability to build positive relationships with the wider team
+ The ability to plan and strategise at a senior level
+ Excellent communication skills, written and spoken
+ Attention to detail and budgets
+ Full awareness of digital product delivery process
+ The willingness to learn, note and develop expertise in a client's sector
+ The ability to prioritise multiple workflows
+ The ability to remain positive and calm in times of pressure
+ 5-10 years of experience in digital agencies
+ Technically savvy
Who we are:
We get our kicks from making digital experiences that make a difference.
We love to build the platforms, apps and digital products that take client concepts from an initial idea to a living, breathing reality. Working with start-ups to enterprise businesses we provide the technical and creative expertise that underpins a successful product launch, digital transformation project or platform creation.
The other benefits are:
+ 30 days holiday + bank holidays
+ Flexible working hours with remote options
+ Self-managed training budget
+ Private healthcare
+ Subsidised gym membership
+ Pension scheme
+ Conferences and events
+ Regular company social events
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.