eCommerce Manager – Luxury Sustainable Sneaker Brand Ref: 16472

£45,000 - £55,000 depending on experience + Bonus Incentives

Innovate. Don't Imitate. Do you live for sustainability and looking after our beautiful planet?
Are you looking to join a new revolutionary fashion brand dedicated to just that?
Are you ready to join a brand that has gone from zero to 7+ digit growth in year 1?
Are you ready to join an in demand brand that has a waiting list?

Don’t snooze on this. This is a mega opportunity for a high-calibre hands-on candidate to manage the day to day eCommerce operations of this fast growing retailer, who is leading the environmental evolution of sustainable sneakers .

We’re fairly ‘new kids’ to the block but we are experiencing crazy growth and looking for someone to be part of this incredible journey.

Role Info

eCommerce Manager – Shopify
London
£45,000 – £55,000 depending on experience + Bonus Incentives

Product / Service: Handmade Premium Vegan Shoes with heavy celebrity following
Culture: Sustainability, Community, Integrity, Positivity.
Partnerships: Soho House & Co, Nordstrom, Neiman Marcus, Bergdorf Goodman, The Conservatory, and many more
Supporting: Mission Blue, See Turtles, British Divers, and Sea Shepherd, amongst many others
Our Mission: Every pair saves 20 plastic bottles from entering our oceans and landfills, allowing us to create sustainable luxury and create a better lifestyle for future generations.
Celebrity Clients: Ben Affleck, Mila Kunis, Olivia Wilde, and Alica Keys…
Founders: Successful Serial Entrepreneurs & Thought Leaders. Also jolly nice people too!

Our Story:

It all started with a question. How could we build the best sneaker possible?

Our sneakers are 100% vegan, with 100% recycled packaging. A vertical supply chain, ensuring we don't produce more shoes than we need. Combining styles and sustainability to deliver an eco-lux experience like no other.

Our focus is on bringing ethics and principle to the table even when it doesn't make economic sense. Ultimately it's about premium products and beyond.

We are distributed in 26 countries with our largest market being the USA which paves the way for our 1st store in LA within the next 6-12 months.

The eCommerce Manager role:

The ecommerce Manager will be responsible for the day-to-day management of our websites, brand storytelling, trading effectively, optimising user journeys, and aligning efforts with the digital acquisition & retention teams.

The use of both your gut and data to drive innovation, design and development, ensuring high customer experience, and engagement. Someone with a passion for storytelling, commercial acumen, eye for data and attention to detail would be ideal.

Key Duties and Responsibilities:

Product Information

+ Ensure that all product data is on our websites including images, descriptions, product detail, and prices.
+ Manage critical paths to get product information and photography to the site on time and ensure all involved teams within the business are aware of deadlines.
+ Ensure that products are merchandised and are simple to find.
+ Overall management of e-Commerce stock and involvement in the commercial plan for growth.
+ Stock Availability – monitor stock holding and report weekly on the site cover and work with the Operations team to plan stock holding.
+ Ensure inventory availability in advance of planned partnership launches, updates, marketing campaigns and promotional activity.
+ Coordinate and communicate pricing changes to the web team and the customer service team.

Analysis

+ Online sales forecasting – identify and report on trends in trading performance and develop forecasts for peak trading periods online.
+ Web Analytics – monitor and measure site performance using GA, to understand our customer journey ,make recommendations and improve experience.
+ Identify areas of underperformance and develop strategies to improve
+ Understanding customer requirements across product categories, reviewing category growth opportunities, trends, life of a line KPIs and size curves
+ Work on identifying enhancements and issues.

Online Marketing

+ Ensure that trading strategies support the marketing strategy across channels
+ Collaborate with the marketing team on optimising the customer experience, decisions on content, functionality and layout across the site.
+ Collaborate with the marketing team to upload content to the site.
+ Collaborate with the CRM team, feeding into the CRM strategy, email planning and segmentation.
+ Collaborate with the acquisition team to ensure they have all they need to operate effectively and assist with any changes needed to support and align.

Team Responsibilities

+ Test and ensure that stock is live on the site and functional at all times
+ Ensure the correct classifications of product, ensuring all styles are categorised correctly for the customer.
+Track product imagery, copy and stock availability to ensure products are posted live on the website as soon as available in the warehouse.
+ Responsible for all product uploads and maintenance of catalogue including accurate and customer centric product descriptions and images.
+ Ensure product prices are correct on the live site at all times.
+ Coordinate and communicate pricing changes to the rest of the team.
+ Provide weekly sales and returns reports.

Knowledge and experience:

+ Excellent numerical and analytical skills with a commercial drive.
+ Strong communication skills and attention to detail.
+ Excellent organisational and project management skills are essential.
+ Technical experience with Shopify ecommerce platform is essential.
+ Knowledge of digital marketing channels.
+ Team player and willingness to support the wider team.
+ Flexible and responsive to change.
+ Self-motivated, confident and assertive.
+ Possess a forward thinking working ethic.
+ Work well under pressure to meet tight deadlines and support the brand objectives.

Your Background / Previous Roles May Include:
eCommerce Operations Manager, eCommerce Operations, Digital Marketing, Online Marketing, Ecommerce Manager, Marketing Analysis, Marketing Manager, Digital Marketing Manager

Sounds like a good fit? Apply here for a fast-track path to the CEO

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR