Forecaster – Projects / Customer Success. Eco Brand. Hybrid. – 17255 Ref: 17255

Ready to help do your bit for the planet? Ready to join the UK’s largest and most successful solar-tech energy companies?

Our team consists of hungry, smart yet humble people so if you have these virtues then we want to work with you!

If you have integrity, passion and a determination to do everything you can to make a difference for the future then we want you on our team!

Role info:

Kidderminster / Home Working
£24,000 – £28,000
Full-time Monday to Friday

Product / Service: UK's leading Solar Energy Technology company
Pedigree: ISO 9001 Accredited. Recent Backing from €3.8 Billion Leader
Clients include: Persimmon, Willmott Dixon, Galliford Try & Redrow Homes
Culture: Excellence, Innovation, Fairness & Trust.

Who we are:

We are Eco2Solar, one of the UK's leading Eco Renewable Energy Technology companies within the new build housing & commercial sector.

Having come from humble beginnings working from our CEO, Paul’s home 13 years ago, we are now the UKs largest and most successful Solar PV installer and were recently invested in by EON. Significant changes to the English Building Regulations lead us to believe that we will grow by up to FIVE times in the next FOUR YEARS and we have endless opportunities for growth and progression for those wanting to come along for the ride.

We have installed our green energy technology on more than 20,000 buildings across the UK, including schools, hospitals, medical centres, universities and distribution centres and new-build housing.

Despite winning backing from a larger brand we continue to operate as an independent, ambitious, fast-moving, agile and tight-knit SME backed by the stability of a stock-market listed brand. Win-Win!

The Forecaster role:

Your mission is to work with our Project Team and provide visibility of delivery and material requirements from our customers for the next 6 months.

Working as part of the scheduling team, your priority is to contact all Customers and obtain delivery dates for all projects that have been secured in order to provide future visibility of stock and labour requirements. While your scheduling team will be working to ensure that we meet delivery dates and installations within the current month, you will be looking ahead to gain visibility for the next 3-6 months.

Key Responsibilities:

+ Updating the system with all information gathered and communicating with customers on a daily basis to check for progress on their projects to ensure that we have plenty of notice to meet their expectations.
+ Providing monthly stock reports for the Procurement Teams so that they may accurately forecast and order stock to meet demand for the next 3-6 months.
+ Working with the Sales Team to gain visibility of new projects coming through.
+ Making introductory calls to new customers to inform them of the process for our installations to ensure that they know how to contact us and our expectations for delivery.
+ Attending (virtually) any progress update meetings that customers request to ensure that we are always aware of future scheduling requirements.
+ Updating the system to ensure that all customer contact details are up to date and will issue any bulletin updates informing them of any changes to our procedures or technical matters.

We don’t believe in endless KPIs or micro-managing our people – but we do believe that people want to know what is expected of them and then to have clear feedback on how they are performing against their expectations, so that our people know what they need to do to grow and develop.

About you:

We don’t care about experience, or your qualifications – just your attitude and values. If you have integrity, passion and a determination to do everything you can to make a difference for the future then we want you on our team!

What you need to be successful in this role:

+ You will be Hungry, Smart but Humble
+ Treating customers, colleagues and everyone we deal with fairly.
+ Providing excellent service and support to our customers.
+ Always looking for a better way and challenging the norm.
+ An excellent communicator
+ Highly organised
+ Diligent and attention to detail
+ High standard of written and verbal communication
+ Share our values and help the team

Our Team consists of hungry, smart yet humble people so if you have these Virtues then we want to work with you!

Interested? Apply here for a fast-track path to our Hiring Manager.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.