An exciting opportunity for a customer-centric, tech lovin' candidate to join one of the UK's leading web performance companies, working closely with clients like Liverpool Football Club, Royal Albert Hall, Ralph Lauren, Ted Baker, Mulberry , London Marathon & Currys.
We are not a boring bank, fintech, advertising or big company, but an agile software company working with 50 of the biggest names in the UK and beyond, producing a unique technology platform, following some of the best development practises.
We're a tech company but you don't need to be a techy, you just need to understand or have an interest in online tech and eCommerce. Oh… and a passion for providing impeccable service to some of the biggest retail brands out there.
Client Success Executive – eCom Performance Consultancy for #1 Brands
Remote Working / Meetings @ Canterbury HQ – 55 minutes from Kings Cross, London)
£22,000 rising to £25,000 after successfully completing probationary period.
The Business: eCom Performance SaaS Engine for #1 Brands.
What we do: We help websites run faster and error free
Team Size: 30 Highly-Tuned Technologists
Clients: Over 60 leading brands inc. Liverpool Football Club, Royal Albert Hall, Ralph Lauren, Ted Baker, Mulberry , London Marathon & Currys
+ Togetherness (Family, Blameless, Loyalty, Team Player, Open, Fun, Care, Honesty)
+ Passion for your Field
+ Curious (Self-learning, sharing my learning)
+ Can do attitude (Responsible, positivity, work ethic)
Who we are:
The business is an established and award-winning software company providing innovative solutions to a growing list of leading eCommerce clients throughout the UK. Based in the heart of Canterbury, the company offers a relaxed working environment that encourages growth and development, and which is dedicated to supporting its clients through the development of industry leading technology.
Our backend technology is used by the eCom tech teams at online businesses to maximise CX and performance ensuring fast and error free journeys for their online customers.
As a Client Success Executive, you will be responsible for being the first point of contact for clients across a number of communications channels and answering any queries/questions they may have. You will be the face of the company, demonstrating our exceptional level of service to a wide range of people from company directors to the more hands-on web developer teams. You will build relationships with clients from the initial onboarding process to regularly ensuring that they are maximising use from the product.
+ Keen to learn new concepts about user experience and technology.
+ Highly organised with regards to prioritisation, planning and documenting
+ Ability to multitask and manage multiple projects simultaneously.
+ eCommerce awareness
+ Ability to build trusted relationships
+ Excellent problem-solving skills and ability to exercise initiative
+ Self-motivated, well organised and able to prioritise
+ Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service
+ Ability to build relationships internally across different levels of the organisation and externally
+ Ability to translate technical information to a variety of different audiences ranging from technical to non-technical audiences clearly.
+ Degree in Business/Information Technology or related fields is desired but not essential.
+ A good understanding of Google Analytics would be an advantage but not essential.
+ Normal work hours are 9am – 5:30pm Monday to Friday with an hour lunch break
+ Very occasionally, there may be a requirement to start earlier or finish later depending on the business/clients needs.
+ This role can involve working from home but will require some visits to our Head Office in Canterbury, Kent and client sites.
Your Experience / Background / Previous Roles May Include:
Junior Customer Support, SaaS Support, Tech Support, Client Services, Customer Success, Customer Happiness, B2B Client Support, Graduate Account Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.