IS IT Helpdesk Operator – Global Retail Brand Ref: 14185

£34,500 + Benefits

Global retail brand with revenues of $150 million. We are currently hiring an IS Helpdesk Operator to provide support to all employees on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Log calls on the HD call management system, call escalation and allocation.

Role Info:

IS IT Helpdesk Operator
Watford
£34,500
Plus Benefits
Shift pattern including 1 weekend out of 4 and some bank holidays

Who we are:

IS Helpdesk Operator Daily Tasks and Responsibilities:

+ Provide first line support for users. Diagnose and resolve technical issues via telephone support where appropriate or physically attend user/problem where appropriate
+ Log calls in the HD call management system
+ Update opened calls regularly to a satisfactory resolution
+ Escalate more involved problems to the appropriate personnel in line with escalation procedure as appropriate
+ Perform regular checks on systems
+ Monitoring alerts and responding to them as and when necessary
+ Completing daily checklists and identifying any issues which may arise
+ Serve as liaison between employees, other IS departments and third parties to resolve issues
+ Other ad-hoc duties as assigned (perform hardware/software installations etc)

IS IT Helpdesk Operator Qualifications:

+ Education should be to a degree level or equivalent experience
+ PC & Printer Hardware
+ Windows 7/10 & Windows Server 2012/2016
+ Knowledge of networking concepts
+ Knowledge of MS Office
+ Familiar with Google Apps
+ Familiar with POS system preferred but not essential
+ Familiar with ServiceNow

Qualities Recommended for Job Success:

+ Customer facing experience
+ Excellent telephone manner and listening skills, patience, empathy and problem solving ability
+ Good oral and written communication skills
+ Ability to remain calm under pressure
+ Able to work independently or as part of a team with a positive attitude
+ Organised, responsive and highly thorough problem solver
+ Flexibility: Shift pattern including 1 weekend out of 4 and some bank holidays

Benefits on completion of 90 days probation:

Salary & Benefits:

+ Private Medical Insurance
+ Life Insurance
+ Critical Illness Protection
+ Long Term Disability
+ Dental Insurance (after 2 years employment)
+ Optical Voucher of £125 per year (after 1 years employment)
+ Membership for yourself/spouse and two additional card holders
+ 20 days holiday for the first year, rising to 22 days
+ Pension Plan

Interested? Apply here for a fast-track path to the Hiring Manager

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If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.