IT Desktop Support Team Leader – Global Leader Ref: 15590

£34,000 - £38,000 Plus Excellent Company Benefits

Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?

If you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.

Role Info:

PC Desktop Support Team Leader – Global Leader
BD3 Leeds / Bradford Border UK HQ
£34,000 – £38,000
Plus Excellent Company Benefits
Permanent – Full Time
Company: Global Distributor of chemicals & ingredients used in everyday products

We are looking to recruit a PC Support team leader to take responsibility for the EMEA based pc support team. This team responds to issues at deskside and remotely and will be particularly suited to someone who enjoys stakeholder engagement and working with users directly, whilst also working directly with senior stakeholders in the department and the business.

What we can offer you:

You’ll receive a highly competitive remuneration package including an annual performance related bonus. You’ll get exclusive access to a huge range of discounts and benefits through our U-Benefits site as well as massive discounts on a fantastic range of products we supply.

You’ll get 33 days annual leave per year and can buy or sell days too. We’ll give you access to a generous pension scheme which can be enhanced to well above the legal minimum and peace of mind with death in service benefits. To help support your physical and mental wellbeing you can join our cycle to work scheme, discounted private healthcare plan and will have access to 24/7 counselling and wellbeing support through our Employee Assistance Programme.

What you’ll deliver day-to-day:

+ Managing customer issues from point of contact through to resolution
+ Providing local and remote support to our UK and International offices, along with supporting home workers also
+ Full use of Incident logging software (currently ServiceNow), to accurately record and track all activities related to Incident, Problem, Change and Request management. Problem management
+ Technical research, troubleshooting and resolution, for hardware and software related issues
+ Involvement in the deployment of local and remote hardware, software and network infrastructure
+ Partaking in Continual Service Improvement activities, by proactively and retrospectively identifying service improvement opportunities
+ Involvement in project work on an ad-hoc basis, where this roles technical troubleshooting expertise can be leveraged and utilised
+ Responsible for the day to day management of the PC Support Team e.g. managing rotas to ensure the right level resource, motivating the team to maximise their individual and team performance, ensuring processes and procedures are followed
+ Manage monthly 1:1 performance meetings with the team. Maintaining objectives and development plans for all team members to maximise their potential
+ Produce KPIs for use within the team and with customers/stakeholders/colleagues

About You:

You will have at least 2 to 5 years relevant experience within a professional IT service support environment, including management or leadership of a team. Ability to coach team members and work with them to develop enhanced and individual and team performance is needed.

It is required to be able to prove diagnostic/ troubleshooting skills, in a desk side support type setting. You must be able to evidence strong stakeholder management experience and have experience of supporting Windows 10, Microsoft Office 2013, 2016, and Office 365.

Knowledge of iOS devices and management platforms required (e.g. Microsoft InTune). You need to have the proven ability to set-up, install and maintain desktops, laptops, tablets, mobiles and all associated peripherals.

Who we are:

With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.

We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.

Our Values:

+ Serious about safety
+ We do what we say
+ Where people matter
+ Valuable to others
+ Together we win

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.

You may have worked in the following capacities:
Service Desk Team Leader, Service Desk Manager, Helpdesk Manager, IT Manager, Technical Support Team Leader, Technical Support Manager, IT Support, Device Support.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.