Do you have an interest in business and global brands?
Are you a people person that likes cultivating relationships?
Are you looking for your next exciting step into a fascinating company with connections and clients all across the globe?
Ready to launch your career?
If this sounds like you, we want to hear from you!
Relocation support provided if you want to come and live in the vibrant Royal Leamington Spa area.
Royal Leamington Spa / Work from home on Fridays!
£21,000 – £22,500 plus performance bonus (OTE £23,100 – £24,750)
Benefits: Casual dress, Company events, Comprehensive training and progression opportunities – we invest in our people
Product / Service: Translation
Culture: Powered by people, curious can-doers, supportive team-players
Progression path: Scale to Partnership Manager in c18 months
About You. Graduate with some customer services experience or Non Grad with some office-based experience.
Let’s tell you a little more about us…
For the past 40 years, we have been helping organisations, from savvy scale-ups to FTSE 100s and big-name brands, to connect with a global audience. We’re a tight-knit team who are passionate not only about languages but delivering high-quality translations and a fantastic customer experience.
Partnership Executive Opportunity:
Language is constantly evolving and so are we and now we are looking for an ambitious Partnership Executive to join that evolving team. Our client relationships are very important to us, and you’ll be building and developing existing partnerships.
As this is a client-facing role, you must be an excellent communicator, able to build rapport with clients and have the drive to deliver what they need. As part of a trusted brand you’ll need to be a team player with a positive, can-do attitude. You’ll be commercially minded and understand the importance of delivering excellent customer service across all levels of our business.
You don’t need to be fluent in 30 languages (we’ll leave that to the linguists) but an interest in languages and global business is a must!
+ Respond to all new enquiries from clients within your assigned portfolio
+ Supporting our global clients from a wide range of industries, from medical and finance to automotive and creative.
+ Understanding client requirements in-depth by asking the right questions
+ Preparing proposals tailored to client requirements
+ Making proactive recommendations to support the client
+ Grow client accounts by identifying new contacts and developing relationships
+ Supporting clients with a range of requirements, including translation and localisation of marketing content, websites, training materials and technical content.
+ Represent the brand and values through client calls and presentations.
+ Brief in projects in detail to the Project Management team, making sure clients are fully onboarded.
+ Graduate with some customer services experience or Non Grad with office based experience
+ Native-speaking level of English is essential
+ Creative thinker
+ Personable and approachable
+ Detail-oriented, responsible and conscientious
+ Self-directed and a Project management pro
+ Calm under pressure and against deadlines
+ Able to take lead, direct and function as a member of a team
What’s on offer:
+ Competitive basic salary, depending on experience
+ Performance bonus – typically 10%+ of salary.
+ A comprehensive ongoing training programme with plenty of opportunities to broaden and develop your skills – we invest in our people
+ Great career progression
+ People-centric, friendly and supportive culture
+ The role is predominantly office based with the opportunity to work from home on Fridays.
+ Well-being programmes and social events
Your Experience/ Previous Roles May Include:
Customer Service, Customer Service Advisor, Customer Service Executive, Client Relationship Executive, Client Relationship Advisor, Customer Success Advisor, Customer Care, Account Executive, Junior Account Manager, Graduate Trainee, Office Administrator, Coordinator, Retail, Hospitality.
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team to review your application.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.