Junior IT Technician / Support – Entry Level Role Ref: 13822

Competitive Salary + Company Benefits and Perks

Excellent opportunity for an enthusiastic entry-level IT candidate looking for that golden career-break. This is your opportunity to join a truly inspiring £50 Million success story that will help develop your career in IT and DevOps.

Role Info:

Junior IT Technician / Support – Entry Level Role
Colchester | Competitive Salary + Company Benefits and Perks

Who we are are:

We are at the start of an incredible journey, with a mission to move the business from a manufacturing-led retailer to a destination brand for active nutrition. We want to shake up the sports nutrition industry through disruptive marketing campaigns which help people think differently about our brand – and we need your help!

We want passionate risk-takers. We want people that like to challenge our thinking. We want people that live and breathe digital and have a passion for nutrition, health, fitness and sports.

In this role, the Junior IT Technician will be working closely with the IT Technicians and support them with all IT administration, system control and equipment set up.

The Junior IT Technician will play an important role in providing IT support across the business on a day to day basis. This is an entry level role for an individual interested in pursuing a career in IT and DevOps.

What will you be doing?

+ Create user accounts, manage permissions and passwords for employees and contractors
+ Monitor responses to requests raised within the Service Desk, providing remote and hands-on support and responding to any queries in a timely manner
+ Providing telephone and email support to customers
+ Responding to simple equipment support requests (e.g. changing printer toner, replacing cables, setting up projectors, moving computers, installing software etc.)
+ Maintaining high standards regarding customer communications and response times
+ Maintaining an up-to-date knowledge of current operating systems and standard software packages, including both Microsoft Windows and macOS
+ Engaging in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems
+ Monitoring and resolving failed orders issues
+ Completing any other IT support related tasks as requested by the line manager or a senior member of staff

What are we looking for?

+ Experience with Microsoft operating systems, including installation and configuration
+ Experience with computer and peripheral hardware servicing and basic repairs
+ A true passion and interest for all things IT and tech with a desire to learn
+ Some IT/Computing qualifications (GCSE, BTEC, A-Level) are preferable but not essential
+ Knowledge and understanding of standard office software packages
+ A good standard of written and oral communication – strong customer service skills
+ Ability to work effectively within a team environment, both taking direction from and supporting other colleagues
+ Organised and methodical approach to work

What do we offer?

+ 50% company discount
+ Company pension
+ PerkBox subscription
+ Cycle to Work scheme

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.