Level 3 Senior IT Support Engineer – Office / Remote Ref: 14263

€45,000 - €55,000 + Bonus & Benefits

If you are a driven and skilled IT professional, with a strong customer focus and experience working on projects, this is a superb opportunity to upgrade your knowledge and make use of your skills in a multitude of environments.

Role Info:

Level 3 IT Support Engineer – Field / Office / Remote | Managed IT Support Consultancy
Dublin, Ireland
€45,000 – €55,000 + Bonus & Benefits

Full time, 08.30 – 17.30 Monday to Friday

Who we are:

We are are a leading Dublin based IT Company who are passionate about delivering the very best service and support to our clients.

As a result of our growth we are looking to expand our Service desk team further and are currently seeking a 3rd Level Support engineer, to work with our busy Service desk team.

The role involves dealing with Service desk calls covering Microsoft / Vmware operating systems on desktop, laptops and Server technologies together with other Networking Solutions including Switches and Firewalls.

Responsibilities and duties:

+ Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security.
+ Design and implement hosted and cloud solutions for customers using technologies that meet their requirements
+ Interact with Level 1 and Level 2 Technical Support Engineers providing support and guidance on difficult issues.
+ Responding and assisting with P1 escalations.
+ Provide product training to Level 1 and Level 2 Technical Support Engineers and act as a mentor to junior support engineers.
+ Act as a back–up for Level 1, Level 2 and Level 3 Service Desk Engineers.
+ Provide out of hours coverage as part of an on-call rotation schedule for SLA support as needed.
+ Assist in evaluating new services, processes and technologies introduced at the Client Support Team.
+ Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved. The successful candidate will have the following key qualities:

Qualifications and Experience:

+ Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP.
+ 5+ years’ experience in providing technical support.
+ Detailed knowledge of Microsoft (Windows Server 2012/2016, Microsoft Exchange, Office365 and Active Directory).
+ Setup, operation and troubleshooting of TCP/IP networking.
+ 3+ years’ experience with VMware ESX Server or VMware products.
+ Excellent written and verbal communication skills in English as this will be a customer-facing role.
+ Self-motivated and enthusiastic.
+ Full Clean driving licence required

We Offer:

+ €45k-€55k
+ Death in service
+ Pension (upon successfully completing probation)
+ Remote working
+ Company events & social hours
+ Education reimbursement
+ Bonus scheme

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.