Receptionist – Luxury Tea Brand – 17608 Ref: 17608

£21,000 Plus Benefits

This is an exciting opportunity to work within a luxury brand in the food sector and we’d love to have you on board!

Role Info:

Prestigious Offices in Farringdon, London
Plus Benefits
This position is office-based, working 40 hours per week, Monday to Friday.

Who we are:

Newby is the world’s most awarded luxury tea brand. We are looking for an experienced Receptionist to join the team, working from our prestigious offices in Farringdon.

The Receptionist Role:

+ Be a confident individual with previous experience in a receptionist or similar role. + First point of contact for customers, guests and other visitors, in person, over the phone and via email, providing assistance and answering queries effectively, politely and pleasantly.
+ Support the office with administrative tasks and routing calls and queries to the correct departments.

Key Accountabilities:

+ Answering the main phone line, routing calls or taking messages for the office as needed and providing assistance to customers and other callers.
+ Greeting visitors, ensuring guests are checked in and out correctly, and providing a pleasant welcome to the office
+ Manage customer care emails for the ecommerce business, answering customer queries and passing on relevant queries to the Sales, Marketing and Logistics Departments.
+ Booking maintenance contractors for the office and other properties.
+ Maintaining/updating the company calendar with people’s whereabouts and events.
+ Managing collections and deliveries, including booking transport, managing incoming and outgoing post and dealing with couriers for ecommerce operations and other daily requirements.
+ Managing ecommerce orders, ensuring orders are processed and despatched in a timely fashion and updating the systems to record the progress of orders from receipt to despatch.
+ Picking and packing stock for ecommerce orders, samples and other stock movements.
+ Packing and labelling stock for various special projects.
+ Unpacking, checking and shelving of incoming stocks to the stockroom.
+ Assisting with company events
+ Providing administrative/clerical assistance to the Chairman and other members of staff as needed – e.g. making bookings, coordinating with the IT team, supervising contractors, as needed.

Professional Skills & Experience:

+ Experience in a receptionist or customer facing role.
+ Excellent verbal and written communication skills, able to respond quickly and correctly to a variety of different people and queries.
+ Able to manage own workload, prioritising and re-prioritising tasks to ensure deadlines are met.
+ Good IT skills, ideally including Excel and Word.
+ Ability to deal with sensitive or confidential information with discretion.
+ Must have the right to work in the UK.

Personal Attributes:

+ A professional, positive and pleasant demeanour.
+ Ability to work on your own initiative.
+ A good team player, able to build good relationships with others.
+ A proactive approach to work, able to identify processes that can be improved and develop ways to do so along with other members of the team.
+ An enthusiastic “can do” attitude and willingness to help provide an exceptional level of customer care.

In return, we offer you:

+ A competitive salary
+ 23 days holiday plus bank holidays
+ Private medical cover after one year’s service
+ Access to our online benefits platform
+ Early finish on Fridays
+ Free luxury tea as a welcome gift

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.