This is an exciting opportunity to work within a luxury brand in the food sector and we’d love to have you on board!
Prestigious Offices in Farringdon, London
This position is office-based, working 40 hours per week, Monday to Friday.
Who we are:
Newby is the world’s most awarded luxury tea brand. We are looking for an experienced Receptionist to join the team, working from our prestigious offices in Farringdon.
The Receptionist Role:
+ Be a confident individual with previous experience in a receptionist or similar role. + First point of contact for customers, guests and other visitors, in person, over the phone and via email, providing assistance and answering queries effectively, politely and pleasantly.
+ Support the office with administrative tasks and routing calls and queries to the correct departments.
+ Answering the main phone line, routing calls or taking messages for the office as needed and providing assistance to customers and other callers.
+ Greeting visitors, ensuring guests are checked in and out correctly, and providing a pleasant welcome to the office
+ Manage customer care emails for the ecommerce business, answering customer queries and passing on relevant queries to the Sales, Marketing and Logistics Departments.
+ Booking maintenance contractors for the office and other properties.
+ Maintaining/updating the company calendar with people’s whereabouts and events.
+ Managing collections and deliveries, including booking transport, managing incoming and outgoing post and dealing with couriers for ecommerce operations and other daily requirements.
+ Managing ecommerce orders, ensuring orders are processed and despatched in a timely fashion and updating the systems to record the progress of orders from receipt to despatch.
+ Picking and packing stock for ecommerce orders, samples and other stock movements.
+ Packing and labelling stock for various special projects.
+ Unpacking, checking and shelving of incoming stocks to the stockroom.
+ Assisting with company events
+ Providing administrative/clerical assistance to the Chairman and other members of staff as needed – e.g. making bookings, coordinating with the IT team, supervising contractors, as needed.
Professional Skills & Experience:
+ Experience in a receptionist or customer facing role.
+ Excellent verbal and written communication skills, able to respond quickly and correctly to a variety of different people and queries.
+ Able to manage own workload, prioritising and re-prioritising tasks to ensure deadlines are met.
+ Good IT skills, ideally including Excel and Word.
+ Ability to deal with sensitive or confidential information with discretion.
+ Must have the right to work in the UK.
+ A professional, positive and pleasant demeanour.
+ Ability to work on your own initiative.
+ A good team player, able to build good relationships with others.
+ A proactive approach to work, able to identify processes that can be improved and develop ways to do so along with other members of the team.
+ An enthusiastic “can do” attitude and willingness to help provide an exceptional level of customer care.
In return, we offer you:
+ A competitive salary
+ 23 days holiday plus bank holidays
+ Private medical cover after one year’s service
+ Access to our online benefits platform
+ Early finish on Fridays
+ Free luxury tea as a welcome gift
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.