As a fast-growing SaaS company our customers are key to us and we have some great names and advocates. We also have a culture whereby everyone’s ideas are valuable and will be acted on if in the best interest of our people, customers and XCD.
With that in mind, we are looking for a superstar to become an inspirational team leader for Customer Success and to contribute to the wider XCD journey and drive us towards success.
Client Success Team Leader
Predominantly Remote Working with ad hoc Bristol or Basingstoke 2-3x per month meet-ups
£50,000 – £60,000 Base OTE (£65,000 – £75,000 OTE)
Plus 5% Pension Contribution, Perkbox and 25 days holiday
Product / Service: Human-focused, digitally minded solutions for HR automation & efficiency
Culture: Caring, Capability, Customer Centric, Curious
Pedigree: 30,000 Users. 35 Countries. 16 Languages. NO.1 Cloud platform
Who are we?
From our humble beginnings starting back in 2010, we are now the very proud and only single HR and Payroll solution on the world’s number one cloud platform, Salesforce.
Our software removes the risk of integrations and instead provides an easily configured, online self-service software for forward-thinking organisations.
Designed for organisations with over 250 employees who are experiencing business growth or transformation, our perfectly designed system keeps all of your data and processes in one place, freeing up your time to add even more value and make human resources work for the business.
The Client Success Team Leader Role:
The purpose of our Customer Success Team is to help our customers (Commercial and Public Sector organisations) to succeed with the XCD Group People solutions.
+ Work with customers post implementation to maximise the value of their investment in XCD solutions and to introduce/upsell new capability
+ Build long-lasting, collaborative relationships (minimise churn)
+ Maximise and demonstrate the value XCD provides to customers (maximise and increase ARR)
+ Represent the voice of our customers in product development
+ Grow XCD’s Customer Success team
+ Keep abreast of advancements and trends in Customer Success and propose/introduce best practice that demonstrates value to XCD and its Customers
+ 2-5 years’ experience successfully managing enterprise accounts in an ISV or B2B software business and building C suite level relationships, meaning:
+ You have collaborated closely with customers and end users
+ You have sold to customers where there is no predefined budget based on what would be great for them and their people
+ You have worked closely with product teams to understand customer feedback and evolve the product
+ You have been involved in the building of a great Customer Success team and culture within the organisation
+ Experience in People solutions is a bonus
+ Experience with product/service mix is a bonus
+ Experience with a B2B products is a bonus
Who you are:
+ You have a passion for seeing customers succeed with their business objectives for our software
+ You can spot opportunities for customers to get more value from their investment
+ You encapsulate our company values.
+ You are strategic and proactive.
+ You inspire trust and invest in long-term relationships.
+ You have acute attention to detail.
+ You can multitask; handle high pressure and tight deadlines.
+ You are passionate about social or environmental issues.
+ You are a great listener and always follow through.
+ You're a self-starter; not afraid to get stuck in or get your hands dirty.
+ You have an entrepreneurial, problem-solving spirit.
+ You know the power of good communication; your spoken and written English is brilliant.
+ You have the flexible attitude required in a small SaaS company and love to think on your feet.
+ You have the capacity and willingness to learn, improvise and adapt relentlessly.
+ You love to get feedback and are proactive about giving it.
+ You are not afraid to ask for help when you need it.
+ You have the right to work in the UK.
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Your Experience / Background / Previous Roles May Include:
SaaS, HR Tech, B2B Software, ATS, Recruitment Tech, CRM, Client Support, Customer Success Manager, MHR, Cascade, IRIS, CIPHR, Core HR, SD Worx
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.