SaaS Software Support Analyst / Client Success – Part Remote Ref: 13804

£25,000 - £30,000 + Pension + Part Remote Flexibility + Full Training & Personal Development

Excellent opportunity for a bright, tech-savvy and customer-facing candidate to join a successful and growing SaaS and App Development company.

Role Info:

SaaS Software Support Analyst / Client Success
Royal Tunbridge Wells 1-2 days / Part Remote 3-4 days
£25,000 – £30,000 + Pension + Part Remote Flexibility + Full Training & Personal Development

+ Are you good on the phone with customers?
+ Are you an individual who has a very high attention to detail and has analytical/mathematical thinking?
+ Are you a problem solver?
+ Do you have extreme ownership? Do you finish what you start?
+ Can you explain and write things precisely?
+ Can you be the bridge between non-techy customers and developers?
+ Do you love learning?
+ Do you love software development?
+ Do you have experience with GIT?

If yes, then read on!

About Us:

We are a SaaS company which develops software for Android, IOS and the Web enabling companies to work faster, better, and more efficient.

The Client Success / Support Opportunity:

+ We are currently looking for a new team member to help support both our developers and customers with feature requests, testing and problem-solving.
+ You will need to understand what a non-techy customer is trying to explain and translate that to the technical team with precise style. (non-wordy, straight to the point, analytical and technical)
+ In this role; exceptional attention to detail, willingness to learn, being very organised, and being adaptable are absolutely essential.

You’re good at:

+ Problem solving
+ Attention to detail; you’re able to catch even the smallest mistakes
+ Moving fast with minimal/no errors
+ Technology and determined to learn new things quickly
+ Organising, prioritising and completing tasks

Extra bonus:

+ You’re highly adaptable and driven
+ You have a never say never attitude

What you'll do:

The daily responsibilities in this role include, but are not limited to:

+ Help and support customers via email, chat and phone
+ Learn different systems, softwares and technologies we use
+ Work closely with the engineering team to gather new feature requirements
+ Work with the customers and the engineering team reproducing bugs
+ Help oversee apps and web portal testing, both manual and automatic
+ Detail, document and test bug fixes
+ Work effectively with colleagues to help identify quality gaps
+ Other duties as required.

What you’ll need:

Our ideal candidate has these top qualities and qualifications;

+ Software support experience is not essential but ideal
+ GIT experience
+ Enjoying talking and helping customers / phone skills
+ Excellent communication skills (written and verbal)
+ Extreme ownership of tasks / completing what you start
+ Must be process-oriented
+ Exceptional attention to detail
+ Good observation and detailed investigating/diagnosis skills
+ Analytical thinking / problem solving
+ Adobe Photoshop, InDesign or similar (Basic level would be a benefit)
+ Must have comfort with using a variety of software technologies.
+ Strive for continuous improvement and learning.
+ Flexibility to attend urgent or changing needs.
+ A can-do attitude and natural ability to adapt in a dynamic environment.
+ All around, someone who has the drive and determination to do great things.

Why join us:

Working with us can accelerate your career and give you the opportunity to work with world-class people. We’re a team that loves what we do and we all thrive on our ability to make an impact.

We focus on personal growth and training – as part of the role you will develop a wide range of skills.

Don't wait! Click Apply Now to join our team today!

Location and Access:

+ The office is 5 minutes’ walk from High Brooms Train Station.
+ Be able to get to Royal Tunbridge Wells 1-2 days per week.
+ Salary: £25,000 – £30,000 pa

You may have worked or have experience in the following capacities:
Technical Services, Service Desk, Customer Support, Dev Support, User Testing, Customer Success, Digital Project Manager, Digital Account Manager.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.