Excellent opportunity for a bright, tech-savvy and customer-facing candidate to join a successful and growing SaaS and App Development company.
SaaS Software Support Analyst / Client Success
Royal Tunbridge Wells 1-2 days / Part Remote 3-4 days
£25,000 – £30,000 + Pension + Part Remote Flexibility + Full Training & Personal Development
+ Are you good on the phone with customers?
+ Are you an individual who has a very high attention to detail and has analytical/mathematical thinking?
+ Are you a problem solver?
+ Do you have extreme ownership? Do you finish what you start?
+ Can you explain and write things precisely?
+ Can you be the bridge between non-techy customers and developers?
+ Do you love learning?
+ Do you love software development?
+ Do you have experience with GIT?
If yes, then read on!
We are a SaaS company which develops software for Android, IOS and the Web enabling companies to work faster, better, and more efficient.
The Client Success / Support Opportunity:
+ We are currently looking for a new team member to help support both our developers and customers with feature requests, testing and problem-solving.
+ You will need to understand what a non-techy customer is trying to explain and translate that to the technical team with precise style. (non-wordy, straight to the point, analytical and technical)
+ In this role; exceptional attention to detail, willingness to learn, being very organised, and being adaptable are absolutely essential.
You’re good at:
+ Problem solving
+ Attention to detail; you’re able to catch even the smallest mistakes
+ Moving fast with minimal/no errors
+ Technology and determined to learn new things quickly
+ Organising, prioritising and completing tasks
+ You’re highly adaptable and driven
+ You have a never say never attitude
What you'll do:
The daily responsibilities in this role include, but are not limited to:
+ Help and support customers via email, chat and phone
+ Learn different systems, softwares and technologies we use
+ Work closely with the engineering team to gather new feature requirements
+ Work with the customers and the engineering team reproducing bugs
+ Help oversee apps and web portal testing, both manual and automatic
+ Detail, document and test bug fixes
+ Work effectively with colleagues to help identify quality gaps
+ Other duties as required.
What you’ll need:
Our ideal candidate has these top qualities and qualifications;
+ Software support experience is not essential but ideal
+ GIT experience
+ Enjoying talking and helping customers / phone skills
+ Excellent communication skills (written and verbal)
+ Extreme ownership of tasks / completing what you start
+ Must be process-oriented
+ Exceptional attention to detail
+ Good observation and detailed investigating/diagnosis skills
+ Analytical thinking / problem solving
+ Adobe Photoshop, InDesign or similar (Basic level would be a benefit)
+ Must have comfort with using a variety of software technologies.
+ Strive for continuous improvement and learning.
+ Flexibility to attend urgent or changing needs.
+ A can-do attitude and natural ability to adapt in a dynamic environment.
+ All around, someone who has the drive and determination to do great things.
Why join us:
Working with us can accelerate your career and give you the opportunity to work with world-class people. We’re a team that loves what we do and we all thrive on our ability to make an impact.
We focus on personal growth and training – as part of the role you will develop a wide range of skills.
Don't wait! Click Apply Now to join our team today!
Location and Access:
+ The office is 5 minutes’ walk from High Brooms Train Station.
+ Be able to get to Royal Tunbridge Wells 1-2 days per week.
+ Salary: £25,000 – £30,000 pa
You may have worked or have experience in the following capacities:
Technical Services, Service Desk, Customer Support, Dev Support, User Testing, Customer Success, Digital Project Manager, Digital Account Manager.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.