SaaS / Software Support Analyst – Implementation / Service Delivery Ref: 13714

£25,000 - £35,000 + Excellent Benefits + Adhoc Remote

We are looking to hire a super-sharp technically minded and detail orientated Implementation & Migration Specialist to join our busy Service Delivery team. This person will be responsible for the end to end implementation of our SaaS solution on a per Client project basis. Familiarity of programming skills would be advantageous but not critical. Candidates are likely to come from a software / saaS support role within an SME environment.

Role Info:

SaaS / Software Support Analyst – Implementation / Service Delivery
Swindon SN6 | £25,000 – £35,000 + Excellent Benefits + Adhoc Remote

About the role:

+ Taking ownership of all project implementation tasks, working with the various teams to provide a seamless delivery of the platform to each client.
+ Analysing and advising, both internally and externally, on client data requirements.
+ Creating data mapping files and template files.
+ Portal configuration and end to end Testing.
+ Supporting Client UAT and responding to issues raised.
+ Troubleshooting and fixing issues arising during implementation and UAT phases.
+ Supporting portal upgrades, additional feature adoption and technical change requests.
+ Investigating and Reporting on bugs into the Development teams.
+ Maintaining an up to date knowledge and understanding of the functions of and enhancements to the platform.
+ Contributing to the broader activities of the business and supporting the team as required.
+ Involvement within regular Client calls/meetings around the requirements during project implementation phases.

About You:

+ Proven analytical problem-solving skills.
+ Strong organisational skills and great attention to detail.
+ Self-motivated and an independent approach to work.
+ Ideally have a working knowledge of:
– Web API’s, JSON, HTML, CSS and templating tools such as TWIG,
– Regex, XML files
– Be Proficient in MS Excel
+ A collaborative work ethic within internal and customer teams.
+ Hard-working, consciousness and quick to pick up new skills.
+ Logical, pragmatic thinker
+ Be able to manage multiple tasks, with conflicting priorities & capable of working to strict deadlines.
+ Possess a positive 'can do’ attitude.
+ Be able to create simple solutions to complex problems.
+ Have excellent verbal and written, communication skills.
+ Ability to follow core processes, but proactively feedback where you feel they can be improved.

The following would be advantageous:

+ Experience of Linux, SQL/Database knowledge, AWS, PHP or Development tools in general.
+ A background in finance system implementation, migration projects & training for clients would be useful.
+ Implementation experience, ideally in a SaaS or software focused business.

About the company:

We are a highly successful UK-based Fintech Software vendor embarking on an exciting growth journey after significant recent investment in new product and people.

We provide clients with a leading cloud-based Order-to-Cash Accounts Receivable suite that enables them to automate processes, reduce costs and improve cash collection efficiencies resulting in increased cash flow. Our SaaS platform enables customers to get paid faster by automating manual and time-consuming tasks.

With an existing and highly satisfied customer base of very well-known large international Blue-Chip enterprises, we are a secure and dynamically growing Software business with a 20 year history of stability and profit from offices near Shrivenham on the Oxfordshire / Cotswolds border. The next few years will be an exciting time for the company as growth explodes.

Our jobs come with fantastic perks as well – our office has a private gym attached which you can use whenever you want, you get private health insurance and there are pension and bonus options for all successful candidates. 21 days annual leave, bank holidays on top of that and the option to purchase more. Once a month, we have a pitstop lunch with pizza or deli provided and we have an active staff led social committee.

The rewards and benefits package include:

+ 21 days holiday with the ability to purchase more
+ Free access to our on-site gym
+ Flexible working
+ Childcare Vouchers and other affiliate major brand retail discounts
+ Career progression

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.