We currently have an exciting opportunity for a Customer Service Representative to join our team in Widnes. In this varied and challenging role, you will need to demonstrate excellent communication skills and have a passion for delivering exceptional customer service by dealing effectively with customer queries, being able to build strong customer relationships, handling customer orders and working as a real team player with all functions of the business.
Sales Coordinator / Customer Service Representative | Global Chemicals Leader
Widnes | Competitive Salary + Excellent Company Benefits
12 Months Maternity
The role is for candidates with a track-record in a B2B environment ideally with a Sales Admin, Customer Care or Account Management background.
As a $9 billion leader in the chemicals industry we can provide stability and exciting challenges whilst supporting your growth and career ambitions.
Key Responsibilities and Tasks:
+ Fully appreciate the requirements of our new and existing customers
+ Develop relationships with customer, building customer loyalty and trust
+ Be responsive to new sales opportunities and ensure these are handled efficiently and effectively
+ Provide excellent customer service and develop profitable sales
+ Identify where we can add value to the business by developing additional products and volume
+ Process orders successfully and accurately
We Are Looking For
A dedicated customer service professional. It is essential that you have drive and determination and are self-motivated enough to ensure that you succeed in the sales and customer service arena. You will be enthusiastic, a quick thinker and you will possess excellent interpersonal and communication skills. You must be numerate and have a reasonable understanding of MS Office packages such as Word and Excel. Highly organised, you will be capable of planning and prioritising your workload efficiently and you will excel when working in a pressured environment. A customer service background would be desirable. Experience of SAP and Salesforce would be advantageous.
What we offer in Return:
+ Fixed shifts (35 hours: 9am-5pm, Monday to Friday)
+ 33 days holiday
+ Holiday buy and sell scheme
+ Discretionary bonus scheme
+ Generous pension scheme
+ Death in service benefits
+ Discounted private healthcare
+ Discounts with 1,000+ retailers
+ Employee assistance programme
+ Employee share plan options
+ Cycle to work scheme
+ Learning & development programmes
+ Career progression opportunities
+ Free onsite parking
We are a great team of people, a great place to work and offer all the benefits you’d expect from the world’s #1 at what we do. Come and join us in a business with a global focus where your quality can make a real difference!
You may have worked in the following capacities:
Sales Team Assistant, Sales Order Administrator, Chemical Sales Administrator, Sales Account Administrator, Technical Sales Administration, Sales Admin Assistant, Sales Support Administrator, Sales / Customer Service Administrator, Accounts Administrator, Sales & Finance Administrator, Sales Administrator, Sales Account Coordinator.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.