Sales / Customer Support Administrator – Branded Merch for Global Brands Ref: 15743

£25,000 + Company Bonus (OTE £28,675) Paid Quarterly

An exciting opportunity for a confident and organised candidate with solid administrative experience to support a leading player in the branded corporate & promotional merchandise space. Working with some of the biggest brands on the planet you will support with sales order processing, customer support and shipping.

You will need a keen eye for detail and subscribe to our values, focusing on environmentally conscious and responsible products.

Role Info:

Sales / Customer Support Administrator
Windsor Plus Homeworking Flexibility
£25,000 + company bonus (OTE £28,675) Paid Quarterly
Plus Benefits Package including free days off for your birthday as well as Christmas to New Year off
Hours: 08:30 – 17:00 with 1 hour lunch break
Clients include: Facebook, Natwest, Hark Rock Cafe, Ben and Jerrys, Fujitsu, Hasbro

About Us:

We are a leading supplier of Promotional Merchandise, working with some of the biggest brands in the United Kingdom, Europe and USA. We have been established for over 20 years, we have evolved and we are very excited about a future that sees branded gift items as a tool with which companies can use to make a more positive impact on the environment as well as helping to promote their brand.

The promotional gift industry is awash with companies that commoditize corporate gifts, with little or no thought to customer experience, perceived value and the environment – but we are different.

We don’t just print a logo on any old product, we hand pick the right products for both the brand and the target market. We partner with our clients and help them to establish a corporate gift strategy that achieves the greatest possible impact using products and ideas that are creative and purposeful.

The Sales & Shipping Administrator Role:

You will process and manage sales orders on behalf of the sales team. This involves making sure the production of branded items is completed accurately, on time and signed off according to the brief. This requires constant communication with the sales team, customers and factories and a good eye for detail.

Key Duties:

+ Processing sales orders on to out ticket ticket system (Zendesk)
+ Working with Suppliers in the UK, Europe and China
+ Dealing with customers, suppliers, couriers and forwarders
+ Organising the delivery of orders with our delivery partners (UPS)
+ Manual work with the deliveries in the stock room, labeling, sorting boxes (bi-weekly)
+ Ad hoc office duties

About You:

+ Confident, organised and well spoken telephone manner
+ Experience with Word, Excel, Google Docs, Zendesk
+ Experience of working in an office environment
+ Stock room work is essential so must be able to lift boxes box from time to time
+ Great organisation skills
+ Great attention to detail
+ Customer service experience
+ Not essential – but helpful to have experience in domestic logistics

In reward for your contribution you will receive:

+ £25,000 + company bonus (OTE £28,675)
+ Birthday off! Have your birthday off on us
+ Have Christmas to New Year off on us
+ Parking provided on site
+ Drinks, snacks and refreshments provided in the office
+ Full training provided

We are an ambitious, modern and friendly company and have plenty to offer for the right candidate.

Interested? Apply here for a fast-track path to the hiring manager

Sales Administrator, Shipping Administrator, Logistics Coordinator, Stockroom Coordinator, Sales Order Processor, Customer Service, Administration, Sales Coordinator, Customer Service, Customer Account Manager.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.