Senior Account Manager – Creative Comms for Gymshark, Airbnb, BBC. Hybrid – 18056 Ref: 18056

When global phenomenon Gymshark wanted to launch a digital fitness event they came to us for our expertise in-app marketing.

When our long standing client, the BBC wanted to target people with an interest in Wildlife for their David Attenborough narrated Perfect Planet series they came to us.

When national restaurant chain PizzaExpress wanted to improve their newsletter email communications we delivered.

Are you a master at understanding creative and technical briefs and ready to work with some great popular brands as our next Account Manager?

Role info:

Senior Account Manager
London 2 Days Per Week / Hybrid Working
£35,000 – £45,000 Depending on Experience
Plus Great Benefits

Product / Service: Email Marketing & CRM Specialists for major brands
Specialism: Creative Mobile / In APP Marketing, Mobile UX, CRM Engagement & Digital Content Specialists
Clients: Pizza Express, Global Radio, BBC, YouTube, Pokemon, and Nespresso.

Your skills could include: Project Management | Client Relationship Management | Team Leadership | Negotiation | Multitasking | Organisation | Time Management | Working With Creative and Technical Briefs

Who we are:

We’re an agency where clients and people stick around. We love what we do and we want our team to grow and be the best they can be. Our client portfolio is broad and everyone is treated the same. Big ideas turn into big plans and are implemented seamlessly with our senior team of planners, designers and developers.

We create ideas, strategies, and innovation for human-led interactions between brands and their customers. In joining us, you won’t only be making a great life choice, but you’ll also become a part of a mission; to make awesome CRM and content.

The Senior Account Manager Opportunity:

Due to recent strong growth within the business, we are looking for an organised Senior Account Manager to manage one of our account groups. You will get to know our client's business and create strong relationships, but also manage multiple projects at the same time to get them through the agency on time and on budget.

You will also be responsible for the development of at least one Account Manager and so team management and colleague support will also be a vital part of this opportunity.

What your typical day might look like:

+ Prioritising project deliveries to ensure client satisfaction and a smooth agency workflow
+ Carrying out planning in accordance with the needs of your clients, including setting goals and objectives, defining roles and producing schedules and timelines for tasks
+ Using Asana or other project management tools to deliver projects
+ Supporting the Account Managers in their project delivery and ensuring priority is given to the right project when the agency is busy
+ Managing the project, which includes coordinating the project team to keep them on track and keeping the project on budget
+ Carrying out monitoring and controlling activities to track the progress of the project
+ Identifying and managing risks to ensure delivery is on time
+ Reporting regularly to management and the client to ensure they always know the project status
+ Closing each project as needed including evaluating successes and challenges to enhance learning for your next project

What we’re looking for:

+ At least 5 years of work experience in the digital marketing and/or CRM space
+ Experience in negotiating project timelines and budgets, checking feasibility and calculating external and internal budgets, teams and resources
+ Experience in advertising, design or digital marketing agencies to understand the relationship between different departments
+ Ability to multitask in a fast-paced environment
+ Ability to develop strong relationships with existing and new clients
+ A team player attitude
+ A keen attention to detail on creative and code deliverables
+ Able to Understand creative processes and techniques
+ Willing to learn about the latest trends and develop ideas
+ Excellent organisation skills, to plan the use of people and resources to meet deadlines
+ Strong interpersonal skills, to motivate and lead your project team
+ The ability to use your initiative and make decisions under pressure
+ Use of HTML ESP and CRM tools a bonus but not essential

What’s on offer:

+ 26 Days Paid holidays
+ Flexible working, with at least 2 days in the office
+ Beers, team lunches, and nights out
+ Chance to join our online agency Yoga Club
+ Opportunity to build your profile in the industry
+ Work with brands that fit your style
+ Agency culture is important – you’ll be working in a family-feel team environment
+ An Apple MacBook Pro and anything else you may need
+ Access to a yearly training budget to spend on developing your role in the agency

Our Values:

We have a clear vision, to be a place where a diverse mix of talented people want to come, grow and do their best work together.

We welcome all applications and pride ourselves on inclusivity being at the core of our culture. We’d love for you to apply and share with us your achievements.

Interested? Apply here for a fast-track path to the Hiring Manager

Your Experience / Background / Previous Roles May Include:
Account Manager, Account Executive, Digital Marketing, Account Manager, Account Marketing, Online Marketing, Agency-Side, Marketing Project Delivery, Marketing Campaign Manager, Digital Marketing Manager.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.