Senior Digital Account Manager – Popular Ticketing App. Hybrid. Ref: 16560

£40,000 - £47,500 Plus Benefits

Excellent opportunity for tech focussed Senior Digital Account Manager to join a leader in Enterprise Mobile App solutions. The role would suit candidates coming from a SaaS, Tech, Digital background.

Role Info:

Senior Digital Account Manager
Watford HQ Plus Hybrid Working
£40,000 – £47,500
Plus Benefits
Product / Service: Global leaders in mobile ticketing and mobile commerce
Clients include: Transport for London, Santander, First Group
Pedigree: Award-Winning. We processes over £5m a week in mobile ticket sales
Your Skills: A minimum of two years’ experience in a similar client facing and / or project delivery role, ideally in a technology or creative environment within the UK

Who we are:

We are a high-growth tech company, we specialise in enterprise apps, mobile commerce and data manipulation. We’ve already developed an extremely credible reputation by delivering ground-breaking solutions to multiple blue-chip clients including Transport for London, Santander, First Group, Transport for Edinburgh, TfGM and Keolis. We have grown exponentially to be the UK market leader in our initial targeted sector, winning multiple awards along the way.

It’s an exciting time to join the brand as we’ve been recently acquired and are now proudly part of the Modaxo family.

Modaxo is a new, dedicated global organisation bringing together businesses from across Volaris Group that collectively focus on advancing new technologies and innovations for People Transportation. With more than two dozen companies (Corethree being one of them), representing 12 brands, Modaxo comprises 2,000 people, operating from 35 offices in 21 countries around the world.

The Senior Digital Account Manager Role:

The Senior Digital Account Manager will be focussed primarily on our largest client accounts as well as supporting the wider existing client base ensuring they get the very best of service at all times.

Reporting to the COO the primary function of this role is to retain all clients and maximise sales from our existing client base.

Key Responsibilities:

+ Encourage and develop the company’s business and reputation through the provision of good customer service and client support, with a view to increasing “System Upgrade” sales and renewing contracts.
+ Conduct regular client health reviews and define detailed client development plans across all clients.
+ Internal point of escalation for all client related queries.
+ Translate client requests and requirements into Business Requirements for the purposes of the “intake Process”.
+ Formulate client quotes based on technical estimates provided as a result of the “Intake Process”.
+ Act as a point of escalation (both internally and externally) and keeping informed about all client projects.
+ A point of escalation to partner with the client and internal project delivery team to resolve identified project issues.
+ Attend external client meetings as required.
+ Understand client’s business requirements for the purpose of problem solving and up-selling.
+ Business as usual client support and issue handling and acting as a point of escalation to the Support Team for 2nd line support queries.
+ Facilitate monthly reporting as defined by the business.
+ Champion the client internally to the rest of the business – ensuring the client’s profile is raised and regular, relevant updates are delivered to all business areas.
+ Work closely with the Sales Team to support the facilitation of new business and onboarding new clients.

About You:

+ Educated to degree level or equivalent
+ A minimum of two years’ experience in a similar client facing and / or project delivery role, ideally in a technology or creative environment within the UK
+ You must have a professional appearance and strong interpersonal skills. It is vital that you are a strong team player, motivated by individual and organisational success
+ Strong client management skills and ability to execute
+ Highly organised and details orientated
+ Capable of hands on problem solving, with ability to generate ideas and solutions
+ A positive, determined approach to researching and analysing new methods and processes
+ Effective team member supports the team by pitching in at any level and effectively working across the organisation to meet the needs of the business
+ Takes ownership of personal actions and outcomes
+ Ability to use own initiative and pay close attention to detail
+ Strong communication skills in all forms including written, oral, telephone and presentation
+ Excellent organisational and time management skills
+ A positive attitude to dealing with people and problems
+ An enthusiastic, experienced user of technology products.

Benefits:

+ 23 days holiday
+ Pension (after three months employment)
+ Mac laptop
+ Smart Phone
+ Health Care (on completion of 6 months probationary period)
+ Bonus (based on company and personal performance)
+ When required onsite parking and free transport to and from the main train station is provided

Interested? Apply here for a fast-track path to our COO

You may have worked in the following capacities:
Digital Account Manager, Service Delivery Manager, Digital Project Manager, Project Delivery, Client Account Manager, Client Manager, Client Account Executive, Customer Success, Client Services, Client Support, Customer Success.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.