Ready to join the world's No.1 Vehicle brand? An excellent career development opportunity for a Service Advisor to join the Toyota brand at a time when we are experiencing exceptional demand for our incredible vehicle range. Whether that's our latest hybrid technology range, the 257bhp GR Yaris (Top Gear Hot Hatch of the Year 2020) or the legendary Hi-Lux, we are one of the few brands that has options for the whole family, different lifestyles and a range of commercial situations.
Service Advisor – Automotive Main Dealership
Plus Benefits Package + Full Manufacturer Training
Who we are:
We are the home of Toyota in Taunton. A family owned group of three Toyota Centres that have proudly been looking after our customers for over 40 years in the Southwest.
The Service Advisor Role:
We need to increase our team due to the continued success of our growing model range, including the brand new Toyota GR Yaris, the new Toyota Hilux and the return of the flagship Toyota Supra. We also boast class leading Hybrid technology that is now available in the majority of our model line-up, a truly winning formula of success for a career in the motor sector.
With customer service at the forefront of what we do, every member of our team takes pride in distancing ourselves from the competition by delivering our customers exceptional service and an experience to remember.
Purchasing a quality vehicle is just the beginning of the Toyota experience. We are renowned as a company for providing the highest standards of customer care whenever a vehicle is in need of servicing or repair – and we do this by going that little bit further.
Does this sound like you?
+ Proven high level of customer service skills.
+ Enjoys working with people.
+ Good communication skills.
+ Strong organisational and prioritisation skills.
+ Able to take initiative and ownership of issues with a proactive can-do attitude.
+ Able to multi-task and switch between tasks.
+ A team player who offers help and support to others.
+ Willingness to learn and keep up-to-date with product and technical information.
+ Thrives in a high-pressured environment.
Highlights of this role include:
+ Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.
+ Talks and listens to customers to build rapport and understand their service/repair requirements
+ Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs
+ Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
+ Schedules work to meet customer requirements, taking into account workshop utilisation targets, job complexity and parts availability.
+ Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
+ Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
+ Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
+ Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided
What we offer:
+ Bonus package
+ 30 days holidays per year (inc. bank holidays)
+ Contributing pension scheme
+ Car benefit scheme
+ Company uniform
We are an equal opportunities employer.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.