Are you ready to advance your career and join one of the leading motoring groups in the UK?
Service Advisor – Mazda Main Dealer Group
Plus Benefits Package
Who we are:
Founded in 1999 we are one of Yorkshire's most successful family firms, proudly representing a number of franchises across the region. Unlike most large groups and PLCs, we put people first and have a track record of consistently supporting and developing our teams. We believe that if you build people, your people will build the business.
We're proud to represent Toyota, Fiat, Hyundai, Kia, Mazda and Abarth. We are a company that is constantly looking to expand and that means taking on the best, most talented local people.
Whether it's our Barnsley, Doncaster, Rotherham or Sheffield site, our staff are among the friendliest and most focused in the area. Although positions are often quite limited, we always welcome applications from dynamic, enthusiastic people looking to become part of our family. If you think this sounds like you, feel free to apply.
The Service Advisor Opportunity:
We need to increase our team due to the continued success of our growing model range.
With customer service at the forefront of what we do, every member of our team takes pride in distancing ourselves from the competition by delivering our customers exceptional service and an experience to remember.
Highlights of the role include:
+ Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.
+ Talks and listens to customers to build rapport and understand their service/repair requirements.
+ Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
+ Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
+ Schedules work to meet customer requirements, taking into account workshop utilisation targets, job complexity and parts availability.
+ Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
+ Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
+ Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
+ Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided.
Does this sound like you?
+ A proven high level of customer service skills.
+ You’ll enjoy working with people.
+ Good communication skills.
+ Strong organisational and prioritisation skills.
+ You’ll be able to take initiative and ownership of issues with a proactive can-do attitude.
+ Able to multi-task and switch between tasks.
+ You’ll be a team player who offers help and support to others.
+ Willingness to learn and keep up-to-date with product and technical information.
+ Thrives in a high-pressured environment.
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
You may have worked in the following capacities: Service Advisor, Automotive Service Advisor, Car Dealership, Motor Dealer
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.